Operations Manager

About Williams-Sonoma DC - Braselton, GASince it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams - Sonoma, Pottery Barn and West Elm.Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery - and are looking for a job with a strong opportunity for gaining new skills and for advancement - our Supply Chain Organization could be just the place for you.Williams-Sonoma, Inc Supply Chain OverviewBy managing resources responsibly, caring for our people, and uniting around our values, we lead our industry and are proud to be recognized for our continuous action and progress in the following areas: Barron's 100 Most Sustainable Companies; Forbes Best Employers for Women and Diversity; Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These honors reflect that we are truly a people-first organization. Over 4,000 Full-Time Associates across the Supply Chain 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final-mile furniture hubs.Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in MississippiSutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full-time employees producing approximately $900 million to $1 billion in sales of upholstered furnitureTransportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and TurkeyThe Operations Manager position is located in Braselton, GA.You'll be excited about this opportunity because you will....Lead, coach, and develop company associates and leads to foster a culture of accountability and high performance. Oversee labor scheduling, shift planning and attendance tracking. Monitor employee productivity and operational efficiency, identifying and addressing performance gaps. Conduct regular safety meetings, training sessions, and compliance audits to maintain workplace safety and operational excellenceBuild, maintain and manage relationships with third-party delivery partners (3PLs), independent contractors, and company employees to ensure adherence to company policies and proceduresOversee daily final-mile delivery operations, ensuring efficiency, cost control, and adherence to Final Mile performance metrics. Monitor route optimization strategies to improve delivery speed and delivery quality while reducing operating costs. Conduct weekly performance reviews of third-party partners and review contracts to ensure alignment with business objectivesDrive a customer-centric culture by improving complete, on-time delivery, reducing damages, and improving upon returns and replacement rates. Manage escalations and determine resolution to maintain high service standards and customer satisfactionOversee the maintenance and organization of the warehouse, ensuring compliance with OSHA regulations and company safety policies. Conduct regular safety inspections, risk assessments, and accident investigations, implementing corrective actions as neededMaintain inventory control processes, ensuring accurate tracking of shipments and minimizing loss or damage. Ensure dock flow efficiency, optimizing staging areas and coordinating with delivery schedulesDevelop and execute contingency plans for seasonal demand, weather disruptions, and other logistical challengesCheck out some of the required qualifications we are looking for in amazing candidates….High School Diploma or Equivalent, and 3 - 5 years of relevant distribution or manufacturing management/leadership experienceIn lieu of a degree, 6-10 years of progressively responsible distribution leadership experienceData-driven mindset with expertise cost control and operational efficiencyAbility to lead and coach an hourly employee teamManage relationships with third party delivery providers to maintain contractual standardsAbility to communicate effectively with excellent interpersonal and customer relations skillsMust be highly organized and process oriented with the ability to complete tasks on timeAbility to adapt and change processes to keep pace with the evolving business requirementsStrong technical skills required, but not limited to Microsoft Excel, Word, PowerPoint and Power Bi reportingWe prefer some of these qualities as well…Six Sigma Black Belt or demonstrated Lean Manufacturing experienceKnowledge and execution of Final-mile delivery models, including white-glove service and same-day or multi-day delivery routingExposure to furniture manufacturing, distribution and/or big box distributionFinal Mile Transportation carrier contract negotiations or procurement experienceExpert understanding of Safety and OSHA standardsReview these physical requirements, as they play a major part in this role….While performing the duties of this job, the associate is required to stand, walk, talk and hearAssociate must be able to move, lift or carry heavy objects or materials up to 50-100 poundsOur company benefits are second to none in the industry….Generous discount on all Williams-Sonoma, Inc. brand products401(k) plan and other investment opportunitiesPaid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet InsuranceFor more information on our benefits offerings, please visit MyWSIBenefits.comTo learn more about our Supply Chain culture and regional associate events, please visit: https://shorturl.at/R3OAX (Login credentials may be required)EOEAt this time, we are not accepting referrals from third party recruiting agencies for this position.This position is not eligible for visa sponsorship.