Operations Manager

The mission of Operations Manager - Commodities consists of managing and supervising daily operations of Commodities Business as per mandated operating procedures, adhering to guidelines of operations and procedures set. Further the objective includes developing Metals & Minerals (M&M), Fertilizers, Agri and other business lines in Commodities business segment. The role is accountable for operational excellence, strategic growth, profitability, and client satisfaction, ensuring the highest standards of performance and complianceMAIN ACCOUNTABILITIES:

Business Development & StrategyWork closely with the Regional Business Head (Commodities) to design and implement strategic plans to expand geographical coverage and market share for the M&M business line. Identify and prioritize new business opportunities, clients, and markets to drive growth. Contribute to strategic market intelligence, including competitor analysis, pricing, and service differentiation strategies. Sales & Client Relationship ManagementActively support the sales team by providing technical and operational insights to enhance client proposals and win rates. Develop and maintain strong relationships with key clients and stakeholders to ensure retention, satisfaction, and growth opportunities.

Attend and lead client meetings regularly (minimum of three key clients per month) to address service quality, resolve concerns, and explore new business opportunities. Operational Excellence & ExecutionOversee end-to-end operations of all BL, ensuring timely and accurate execution of all services to meet or exceed client expectations. Implement standard operating procedures (SOPs) to minimize operational errors, delays, and client complaints. Monitor day-to-day operations to ensure compliance with Cotecna’s quality standards, environmental regulations, health and safety standards, and other applicable regulatory requirements.

Financial ManagementPrepare, manage, and report on budgets and forecasts for the Commodities business line in coordination with the Regional Business Head. Assume full P&L accountability and implement cost control measures to ensure profitability within agreed budgets. Identify and manage financial risks, including credit and operational risks. Team Leadership & DevelopmentLead, mentor, and develop the operations and coordination team to build a high-performing, client-focused workforce. Drive performance management, including setting clear KPIs, conducting regular reviews, and implementing corrective actions where needed. Develop and implement a robust talent development and succession planning program to ensure business continuity. QUALIFICATION & EXPERIENCE:

Graduate in any discipline. Minimum 2 Years relevant Operations experience in Testing, Inspection & Certification (TIC) Industry. Good Analytical skills with proficiency in English. Ability to work under pressure and to resolve conflicts, if any. Shall possess good risk assessment skillsCreative problem solver who thrives when presented with a challenge. Fluent communication in person, on the phone, and in email. Good technical skills with respect to conformity and compliance. Decision making and risk assessment skills.