Operations Officer (Insurance, Claims)

Le Meas Executive Search are delighted to partner with a Multinational Insurance Company to hire an Operations Officer to their Dublin operation.Key Responsibilities:Lead the intake and review of new PRSA and ARF applications including applicable documentation to support AML and KYC.Communicate with customers and brokers where additional information/documentation is required.Approve applications and issue policies to customersEnsure all application management and processing is executed in accordance to regulatory requirements, industry standards and company policies.Oversee the entire claims process from initial notification to final processing.Ensure claims are processed efficiently and in accordance with company policies, procedures, and compliance regulatory requirements.Manage the intake, triage and escalation of claim requests.Govern and process policy exit requests which include but are not limited to policy completions, cooling off exits, transfer out, deceased estate and dormant policies.Manage the transition of policies from pre-retirement to post-retirement.Implement fraud prevention measures to ensure risk management.Coordinate with other departments, such as Legal, Compliance, Finance and Commercial departments to resolve claims-related matters.Manage/track the transfer in of customer funds.Act as Provider Liaison with customer and brokers.Escalate any AML or other compliance concerns to Compliance team.Prepare reports on pipeline activity.Analyse data to identify trends and opportunities for process improvement and business growth.Seek opportunities to retain and grow customer business.Leverage knowledge around sales and operations management to implement change, adopt best practices, enhance operational efficiencies and drive continuous improvement..Required Qualifications & Experience:Must meet Minimum Competency qualifications set under CBI requirements such as QFA, Accredited Product Advisor, Accredited Product Professional Certificate in Personal Financial Planning or a Member, Associate or Fellow of the Irish Institute of Pensions Management.2 + years’ experience in the Life Insurance / Insurance Industry.An understanding of Investment, Pension & Protection Products & risk management.Proven track record in previous role executing against operations strategy in the Irish Insurance Market.Ability to identify areas for improvements and provide a customer focused solution.Strong customer orientation with the ability to manage broker relations effectively.Proficiency in another language (French, Italian, Spanish) is a plus.Track record at managing both Internal & External Stakeholders.If you have the relevant experience and would like to learn more please submit a CV through LinkedIn or to cfinnerty@lemeas.ie