Operations Performance Control Tower (SPX Express)

Job DescriptionKPI Control: Manage 3SOC, 6RC, SOC4 (growth 2025), New NERC YasothornOps Dashboard: Check-in, gap analysis, alignment with SOC/RC Leads & Cross MileExpansion: Follow up MM Ops for new hubs/RCsImprovement: Drive SOC/RC initiatives, SLA improvement, project executionData & Insights: Rec Ops data investigation & weekly [SPX Ops x Opx] MM meeting updatesBI/Product: Collaborate for system enhancement & new feature implementationQuality Control: Loss dispute follow-up, recovery coordination, SLA monitoringLoss Analysis: Track SOC/RC loss, TP loss with LH, % loss, stuck/lost trendsProcess Control: Miss-sort resolution, AWB sort code update requestsTraining: Lead rollout & training on new product featuresRequirementsBachelor's degree in business administration, operation management, logistic management is plusExperience in team management.Experienced of Ecommerce SLAStrong Analysis to deep dive in detail and hypothesis for root causeStrong Leadership as KPI controllerStrong Communication and follow up skillWork under pressure, short timeline