Operations Project Manager

Company DescriptionAt Bucher + Suter, we redefine customer experience by transforming contact centers into future-ready hubs of innovation and efficiency. As a trusted partner of Cisco and Salesforce, we specialize in seamlessly integrating collaboration tools, omnichannel routing, AI automation, and best-in-class CRM systems. Our solutions elevate customer and agent experiences, achieving scalability and operational excellence. With offices in Switzerland, Germany, and the USA, we serve over 400 customers in 60+ countries, supporting 200,000+ agents worldwide.Role DescriptionYou’ll be joining our dynamic operations team as a key player in modern contact center integration projects. You’ll work on-site with customers, from our offices, and remotely. Rest assured, you’ll have the support of experienced solution architects and system engineers.As the central contact person for these projects, you’ll ensure they are completed to high standards, on time, and within budget. Your expertise and approachable demeanor will engage and motivate customers, partners, and internal team members.If you’re ready to take the next step in your career in project management, even if you don’t meet all the requirements yet, we encourage you to apply. We’re excited to get to know you!Your ProfilBachelor’s degree in computer science, project management, or engineeringMore than 5 years of experience leading IT, digital CX, digital product, AI or CRM projectsExperience with contact center integration projects is a plusYou’re well-versed in cloud and unified communications technologies; if not, you want to learnExperience with Salesforce or other CRM solutions is a plusYou enjoy direct contact with customers and partners and have excellent communication skillsExperience with leading workshops is greatly appreciatedYou enjoy working as part of a team, are well-organized, and maintain structure in your workYou are certified in project management and/or agile methodologies (e.g., PMP, Prince2, IPMA, Scrum, etc.) and ideally, you are ITILv4 certifiedYou are fluent in German and English and as a plus you are business proficient in FrenchWhat We OfferThe opportunity to partly work from home, in a hybrid model within a very modern, agile, and international working environment.2 days of VTO per year for causes close to your heart.Diverse development and educational opportunities, including various certifications and technical training courses in Cisco Collaboration technologies and Salesforce.Excellent social benefits.Technical training and certification support.A strongly customer-focused organization with numerous reference projects, perfect for your professional career.Opportunities to participate in employee events both domestically and internationally.Diversity and Inclusion StatementAt Bucher + Suter, we believe that diversity drives innovation and success. We are committed to creating an inclusive environment where all employees feel valued and respected, regardless of their background, identity, or experiences. We welcome and encourage applicants from all walks of life to join our team and contribute to our shared goals.Please send your complete application!If you have any questions, please call us on +41 31 917 52 00, or email us at jobs@bucher-suter.com. We look forward to getting to know you!*Your documents will be treated confidentially. By submitting your application documents, you agree that Bucher + Suter AG may process them to conduct the application process at its locations in Germany and Switzerland. Further information on Data protection.