Operations Specialist (Product Enablement)

About the jobAI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analysing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This free up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication.Responsibilities:Design and develop conversational scripts and dialogue flows for AI/chatbot interactions.Lead robot testing initiatives to ensure seamless functionality and identify potential issues.Analyze robot performance metrics and implement optimizations for enhanced user experience.Train and guide voice talent to ensure accurate script delivery and behavioral alignment with design intent.Qualifications:Bachelor’s degree or equivalent; 1-3 years of experience in dialogue design, conversational AI, or related fields.Experience in product operations within the tech industry, with familiarity in internet-based platforms and AI-driven solutions.Prior call center experience (preferably in telemarketing or collections) is a plus.Exceptional verbal and written communication skills.Strong learning agility and proactive attitude toward innovation.Language proficiency: Fluent in Bahasa and English/Mandarin.