Operations Specialist (Remote - Mexico)

Operations SpecialistLocation: Remote (with flexibility for overlapping U.S. business hours)About The RoleZappy BPO is seeking a highly organized and proactive Operations Specialist to support one our key technology clients. This role sits at the heart of day-to-day operations — coordinating workflows, managing communication between internal teams and clients, and ensuring that all tasks are executed with precision and timeliness. The ideal candidate thrives in a fast-paced, structured environment and has a proven ability to manage competing priorities while maintaining exceptional attention to detail.Key ResponsibilitiesOperational Coordination & ExecutionOversee daily workflows to ensure smooth delivery of services and operational tasks Track and update project timelines, deliverables, and task ownership in internal systems Identify bottlenecks or risks early and communicate proactively to ensure on-time completion Client & Team CommunicationAct as a liaison between internal teams and client stakeholders to ensure alignment on priorities and deliverables Manage inbound operational requests, triaging and routing tasks efficiently Communicate status updates, progress reports, and key outcomes clearly and consistently Data Management & ReportingMaintain accurate operational data in platforms such as CRMs, project trackers, or TMS systems Prepare daily or weekly reports summarizing activities, KPIs, and areas for improvement Analyze operational metrics to identify trends, inefficiencies, or process opportunities Process Optimization & Quality AssuranceSupport the creation and refinement of SOPs to improve consistency and scalability Audit workflows regularly to ensure compliance with quality and performance standards Suggest process improvements to increase efficiency and reduce operational errors Cross-Functional CollaborationWork closely with team leads, quality, and training teams to ensure smooth handoffs and performance alignment Coordinate with other departments (finance, HR, tech) as needed to resolve operational dependencies Participate in recurring syncs and client meetings to maintain alignment across stakeholders Qualifications3–5 years of experience in operations, project coordination, or account support (BPO, logistics, or tech environment preferred) Exceptional organizational and multitasking skills with strong attention to detail Excellent spoken and written English; comfortable communicating with U.S.-based clients and cross-functional teams Proficiency with tools like Google Workspace, Excel/Sheets, CRMs, and project management platforms (e.g., Asana, Monday.com, Notion, or ClickUp) Demonstrated ability to analyze data, identify patterns, and translate insights into action Strong problem-solving abilities and a “get it done” attitude in dynamic environments Preferred AttributesPrior experience supporting U.S.-based clients in logistics, technology, or service delivery environments Familiarity with KPI tracking, process documentation, and continuous improvement practices High level of accountability, ownership, and follow-through A proactive communicator who anticipates needs before they become issues Passion for operational excellence and supporting team success Powered by JazzHR