Operations Specialist

Oversee overall warehouse operations, taking responsibility for effective management of labor, productivity, quality control, and safety initiatives. Ensure the delivery of high-quality warehouse services and maintain safe and efficient daily operations. Represent the branch in regulatory matters and drive improvement in operational procedures, systems, information flow, and business processes, with a focus on management reporting and identifying growth opportunities. Supervise team members in accordance with company policies and applicable laws. Lead and participate in projects related to warehouse services.Manage implementation and compliance with ISO certification requirements, provide training for warehouse staff, and maintain all ISO systems and associated documentation. This role requires thorough knowledge of and adherence to all company policies, regulations, and procedures.Key ResponsibilitiesLead, mentor, and manage the warehouse operations team, including support for both in-house and third-party customer business.Serve as branch representative for ISO certification, providing training, and ensuring organization and maintenance of document control systems.Implement and uphold procedures as outlined in the Quality Management System (QMS).Oversee quality control and assurance processes within warehouse operations.Develop, review, and approve operational instructions for warehouse activities.Manage all aspects of forklift and heavy equipment rentals.Promote safety by training team members, executing preventive and corrective safety actions.Foster strong relationships with warehousing service customers.Review, approve, and ensure timely submission of all operational invoices.Act as the primary point of contact for customer concerns, accidents, or on-site incidents.Drive process improvements to enhance efficiency and profitability.Ensure internal systems and procedures meet standards of external certification bodies.Organize and lead meetings with customers and internal teams as required.Prepare written reports and presentations as directed by management.Maintain appropriate staffing levels, provide team leadership, and monitor task completion and performance.Oversee facility security, warehouse equipment, and enforce safety protocols.Control and safeguard keys for warehouse equipment, doors, and docks.Inspect and report any facility or inventory damage resulting from incidents or natural disasters, notifying management promptly.Respond to irregularities outside regular business hours as needed, and take appropriate actions.Prepare budgets and oversee warehouse financial performance against targets.Partner with branch manager and sales team to attract new business clients, including preparing service presentations and quotations.Assist with facility sourcing or closure as required by company directives.Travel for client visits or to other company locations as needed.Perform additional duties as assigned in relation to warehouse operations.Conduct regular performance evaluations and provide feedback for team development.Call Center Metrics, Credit Card Industry, Consumer Banking, Criticality Analysis, Consumer LendQualificationsEducation:Bachelor’s degree preferred in Manufacturing, Engineering, or related field.Experience and Skills:Substantial experience managing warehouse tasks such as receiving, storing, picking, shipping, and inventory control with a focus on quality.Direct experience working with customers and suppliers.Familiarity with QMS and warehouse management systems.Key Competencies:Strong leadership and team management skills.Excellent interpersonal and communication abilities.Experience managing cross-functional teams.Well-developed organizational, problem-solving, planning, and decision-making skills.Ability to prepare clear written documentation and professional presentations.Commercial awareness.TalentMatch®­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.