Operations Supervisor - Accommodation

Looking for a role where you can combine operational leadership with a great work-life balance? Want to work in a purpose-driven organisation that makes a positive impact on young people, community groups, and travelers from all over Australia? If you enjoy working with people, managing operations, and delivering exceptional guest experiences – then the Y Canberra Region may be for you!The Y Canberra Region operates two accommodation sites – Leumeah Lodge in Nicholls and Bush Capital Lodge in O’Connor – hosting school groups, community groups, and free independent travelers.

Our properties are known for exceeding guest expectations, from our welcoming service to our professionally run kitchens. The RoleWe’re looking for a part time (30hrs/week) Operations Supervisor to join our Accommodation Services team. This role supports the Group Operations Manager to ensure our sites run efficiently, safely, and to the highest standard – across accommodation, catering, compliance, and staff supervision. This is a hands-on leadership position, where no two days are the same.

You’ll be involved in everything from creating rosters, monitoring budgets, and managing compliance, to supporting our catering team with guest dietary requirements and improving the overall guest experience. Key Responsibilities Support the Group Operations Manager in daily operations across both sites. Oversee catering coordination, including dietary requirements and guest feedback. Assist in budget monitoring, cost control, and supplier management. Ensure compliance with WHS, HACCP Certification, and Accommodation Accreditation. Help lead and develop a high-performing kitchen and front-of-house team. Create rosters in line with business needs and staff cost targets.

Maintain guest satisfaction and ensure rooms and dining areas meet presentation standards. What We’re Looking For Experience in hospitality, accommodation, or operational leadership. Strong organisational skills and the ability to manage multiple priorities. Understanding of food safety and WHS requirements. Great communication skills and a customer-focused mindset. Flexibility to work across both sites, with occasional early mornings, evenings, and weekends. Current Working with Vulnerable People (WWVP) registration (or ability to obtain). Current driver’s licence.

Why Join The Y? At The Y, we’re committed to creating a rewarding and supportive workplace where both children and our team thrive. Here’s why you’ll love working with us: Free onsite parking and free coffee while at work. Health & Wellbeing Support – Enjoy free flu shots and 24/7 access to confidential counselling for you and your immediate family through Telus Health Global. Career Growth – Advance with industry-leading training, including Child Safeguarding certifications. Employee Perks & Discounts – Access exclusive rewards through Y Thanks, plus 20% off Y Canberra Region services, including childcare fees and accommodation.

Paid Onboarding & Training – Start strong with fully paid training from day one. WWVP & WWCC Renewal Reimbursement – We reimburse the cost of your Working with Vulnerable People (WWVP) check and Working with Children Check (WWCC) renewal (for eligible staff). Medibank Corporate Health Cover – Get a 9% discount on your health insurance. Beny - Get access to exclusive perks and insights Made to enhance physical, mental, social and financial wellbeingOur Commitment To SafeguardingAt The Y, child safety is our top priority.

We thoroughly screen all candidates, including criminal/police checks and reference checks, to ensure we have the right people supporting the children in our care. To find out more please View our Safeguarding Children and Young People Policy: Safeguarding-Policy-2020-1. pdfImportant Information Candidates must have the legal right to work in Australia without sponsorship. Pre-employment checks include: Nationally Coordinated Criminal History Check (NCCHC) International Police Check (if applicable) Two reference checksApplications close on Sunday, September 14, 2025, at 11: 59 PM, unless a suitable candidate is found earlier. Due to the high volume of applications, only shortlisted candidates will be contacted.

Ready to Make a Difference?Apply now and be part of a team that’s shaping young minds and creating a positive, supportive community. We can’t wait to welcome you!