Operations Supervisor, Lift & Escalator Services

NEWLIFT seeks a highly motivated and strategic Operations Supervisor to lead our service, maintenance, and modernization divisions. This critical role demands proven leadership skills and a highly collaborative approach to drive operational efficiency, superior client satisfaction, and absolute statutory compliance with all Singaporean regulations. Core Responsibilities1. BCA Compliance & Regulatory Assurance (Critical Focus)Serve as the in-house subject matter expert for all Singapore BCA regulations governing lifts and escalators (e.g., BMSM Regulations, PTO protocols, MCP requirements).Directly ensure that all maintenance, service, and project work meets or exceeds mandated safety and quality standards, minimizing liability.Proactively manage all necessary regulatory documentation, reporting, and serve as the primary liaison for BCA audits or official inquiries.2. Leadership & Team DevelopmentProvide proven leadership to field operations staff (technicians, supervisors), cultivating a high-performance culture founded on accountability and safety.Implement coaching, training, and mentorship programs to foster continuous improvement and technical competency across the team.Champion a highly collaborative environment, ensuring fluid communication and integrated workflow between field, project, and administrative teams.3. Operational Performance & Financial HealthOversee and optimize all operational workflows, including dispatching, scheduling, repair prioritization, and resource allocation to meet contractual obligations efficiently.Manage departmental budgets, control labour and material costs, and continuously identify strategic process improvements to drive profitability.Monitor key performance indicators (KPIs) such as uptime, response times, and service quality, using data to inform tactical decisions.4. Client & Stakeholder ManagementBuild and maintain strong, long-term professional relationships with key clients, acting as the senior point of escalation for complex technical or service-related concerns.Ensure service delivery consistently exceeds client expectations, reinforcing NEWLIFT’s reputation for reliability and value. Candidate Profile & RequirementsExperience: Minimum 5+ years in a senior operations or management role specifically within the lift/escalator industry in Singapore.Regulatory Expertise: Non-negotiable, in-depth, demonstrable experience with Singapore BCA compliance frameworks and associated administrative requirements.Must be registered with BCA as Technical PersonLeadership: Demonstrated success in leading, developing, and motivating technical teams. Must be a natural collaborator.Education: Degree in Mechanical, Electrical Engineering, or a closely related technical discipline preferred.Attributes: Must be highly motivated, autonomous, strategic in problem-solving, and comfortable driving complex projects simultaneously. Why Join NEWLIFT? (Culture & Benefits)As a key leader in a dynamic, growing Singaporean company established in 2001, you will receive:Career Advancement: Clear, supported pathways for professional growth, emphasizing innovation exposure (e.g., our proprietary HermesAG system).Empowerment: The autonomy to implement operational strategies that directly impact business success.Competitive Package: An attractive salary and comprehensive benefits package that rewards performance and expertise in a stable, essential industry.Positive Culture: An environment that values strong internal collaboration and recognizes the need for employee well-being alongside high performance.