Operations Support Specialist

Job Title: Operation Support SpecialistBusiness Function/Sub Function: IT Infra & OperationLocation: Noida, IndiaROLE And RESPONSIBILITIESTo provide a high quality, face to face IT service to staff and students. Not all locations will have students.Raise, respond, and complete allocated IT tickets raised within the Service Management system which can include:Providing one to one assistance to both students and staff in the use of computer hardware and software both provided by GEDU and the students including submission of work.Printing and support for ID card productionProviding technical support in moving and setting up of Audio Visual and IT equipment as required.Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.Working with team members to troubleshoot both complex and routine computer issues.Performing one-on-one computer training on technology, when necessary, with both students and staff.Providing support with password reset issues for both students and staff.Follow best practice guidelines in ensuring security and privacy of networks and computer systems.To be able to perform tests and evaluations on new software and hardware.Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.Provide orientation and guidance to users on how to operate new software and computer equipment.Providing general administration support such as printing, filing, processing and collating information as required by the IT department.Providing support to both students and staff and being the first point of contact for error reporting, raising tickets as required.Travel between campuses may be required to support the needs of the department.Essential Skills And ExperienceHigh level of customer facing skills to help IT Services provide a friendly, highly competent service to students and staff.Good knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+).Hands-on experience with installation of operating systems and software, computer networks, network administration and network installation.Experience of providing IT Support remotely (by phone, on-line chat) and in personKnowledge of service management systems and ITIL best practice.Knowledge of technical management, information analysis and of computer hardware/software systems.Knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoringKnowledge with implementing, configuring, and testing solutions.