Operations & Vendor Management Analyst (AI Startup – Remote LATAM)

Operations & Support Analyst About The CompanyOur client is a t fast-growing AI-powered software startup supporting consulting, finance, and enterprise clients. They build intelligent automation tools that help teams save time and work smarter.We’re scaling fast and need a highly organized Operations & Support Analyst to keep our daily operations running smoothly.This role requires someone detail-oriented, reliable, structured, and strong in vendor coordination. If you’ve handled vendor assessment, operational tasks, and support workflows before, you’ll thrive here.🚀 About the RoleThis is a hybrid Operations + Support position where you will:Manage client support ticketsCoordinate internal operationsConduct vendor assessment and vendor communicationsMaintain documentationSupport logistics, scheduling, and cross-team workflowsYou’ll work with a lean global team (US + LATAM + India), so clear communication and strong follow-through are essential.🎯 Key ResponsibilitiesClient Support & Ticket ManagementManage incoming support tickets and provide timely, professional responsesEscalate issues to technical or product teamsTrack recurring issues, update FAQs, and identify automation opportunitiesOperational Support & CoordinationExecute recurring operational tasks with accuracyAssist with scheduling, documentation, and internal workflowsMaintain Notion/Google Docs for internal processesEnsure cross-team alignment and timely follow-upVendor Management (MUST-HAVE)Conduct vendor assessment and comparisonSupport vendor onboarding and documentationCommunicate with vendors regarding deliverables, timelines, and expectationsMaintain a vendor database and structured tracking systemExperience🧩 Qualifications1–3 years in operations, support, logistics coordination, or vendor managementDemonstrated experience in vendor assessment (non-negotiable)Experience with ticketing systems (HubSpot, Zendesk, Intercom) is a plusStrong English (written & spoken)Familiarity with AI tools (ChatGPT, Claude, Notion AI) or willingness to learnSkillsHighly organized, structured, and reliableExcellent communication across multiple teamsAbility to manage simultaneous tasks and deadlinesProficiency in Google Workspace, Notion, Slack, Excel/SheetsPersonal AttributesDetail-oriented with strong follow-throughCurious and comfortable in fast-paced environmentsProactive problem-solverComfortable working independently with supervision when needed💼 What We Offer💵 USD $1,000–$1,400/month (contractor)🗓 Monday–Friday LATAM schedule🌴 Local holidays + paid time off🌎 100% remote🚀 A growing AI startup with strong career growth paths