Ops Specialist: Business Intelligence (CSB)

Structural InformationJob number: 10031657Job title: Ops Specialist: Business Intelligence (CSB)Job grade: S6Group/ BU: CSBDivision: CSB FinancesSpan of control: 0Reports to: ManagementREM Functional Area: ITCore DescriptionAcquire, Interpret, evaluate, document, and interrelate BI financial data/ information and develop analysis and projections enabling timeous business intelligence for all levels in Telkom. Collaborate with teams to link ICT project budgets and financial performance to key business metrics. Work with data warehousing teams to ensure the accurate extraction, transformation, and loading (ETL) of ICT-related financial data into BI platforms. Gather and integrate financial and non-financial information from various systems (e.g., Revenue, ad hoc charges, billing, Device distributions, Operational device costs, Sales, Products) for analysis and reporting.Job ResponsibilitiesOUTPUT 1Formulated RequirementsSUB-OUTPUTSCapture requestWork closely with Telkom teams, including network operations, sales, and product management, to provide financial BI reports and automated dashboardingSupport senior analysts in translating financial intelligence into actionable recommendations for leadershipFacilitate communication between finance, IT, and business teams to align financial objectives with Telkom strategiesDocument user requirementsCompile Functional Design Specification (If required) for BI solutionEnsure financial reports align with Telkom standardsMonitor compliance with financial policies and practicesSupport audit processes by providing accurate and well-documented financial data for Telkom operationsComplete truth testRANGETelkomNew SolutionsTypes of Project scopeAnalyse Telkom-specific financial KPIs such as subscriber growth, device sales profitability, network roaming, and data service revenue.Benchmark organizational performance against set targets and goals for the specific BU and Financial year to identify strengths and opportunities.Consider all types of Customer Audience to enable clear and easy to read reports to encourage financial literacyOUTPUT 2Planned AcquisitionSUB-OUTPUTSScope requirementsPropose BI enhancements to better capture and analyse data relevant to Telkom CSBPerform risk analysisPerform feasibility study on end-to-end solution planning, model development, logical and physical designs, visualisation and solution deploymentDesign/ specification of information presentation interfaceDevelop and support interactive platforms on cloud to enable financial team to collaborate and provide insights on financial performance, including ARPU (Average Revenue Per User), churn, traffic analysisPro-actively determine measuring points on different processesRANGESingle request/ BI projectComplete solutionOUTPUT 3Acquired Deployed Information Delivery MechanismSUB-OUTPUTSDesign interactive dashboards using presentation layer tool to present Telkom-related financial intelligence to stakeholdersCreate data visualizations to track revenue streams by region, product line, or BU segmentMaintain and update BI systems to ensure accurate and timeous reporting for decision-making. Compile test cases for financial team analysisTest solution (modular/ functional and system)Apply quality assurance to solutionRectify all errors identifiedPerform user testing or pilot sitesDeploy solutionImplement solution (put into production)RANGEComplete system requirementsStandard UserOUTPUT 4Information and Updated CustomersSUB-OUTPUTSPromote solutionsInitiate user involvement and usage of information solutions Provide guidance to users on Business Intelligence philosophy and strategyCollaboration and best practice techniquesRANGETelkomNew SolutionsTypes of Project scopeOUTPUT 5Maintained and Supported Information DeliverySUB-OUTPUTSProvide one stop BI solutions (Financial and non-financial)Communicate with end users timeouslyRANGEReportsOUTPUT 6MechanismSUB-OUTPUTSMonitor and review usageTrain regional representatives and usersProvide user manuals (operation and admin)Provide application on-line help functions (collaboration sites)RANGEDaily, weekly, monthly, quarterly, yearly measurements, statisticsBusiness Intelligence SolutionsCore CompetenciesFUNCTIONAL KNOWLEDGEBusiness Intelligence; Financial acumen; Commissions acumen; Business Processes; Project Management; Computer Software; Database Design and Administration; BI Software development; Systems; Documentation StandardsFunctional SkillsAnalytical; Communication; Reporting; Financial literacy; Performance tracking; Problem Solving; Business Intelligence; Designing; WritingATTITUDES/ LEADERSHIP COMPETENCIESCustomer Focused; Motivated; Perseverance; Proactive; Professional; Reliable; Decisive; Organized; Accuracy; Dynamic; Approachable; Team Player; AdaptabilityCertificationsNone EducationNQF 6: 3 year Diploma/ National Diploma OR NQF 4: Grade 12 Experience3 Years relevant experience OR 5 years relevant experience Additional InformationOutputs (continued)OUTPUT 7Provide Business Process Analysis and ResearchSUB-OUTPUTSIdentify issues and problem areasGather and analyse informationAnalyse business processesProvide alternative business and research solutionsRANGETelkomAccurate and sufficient informationBusiness CommitmentBusiness ImpactTime FrameResource RequirementsProject ScopeClarified FunctionalityOUTPUT 8Performed Quality AssuranceSUB-OUTPUTSAudited results on acquired/developed information SystemsManage functional and system wide integrity testsProvide change control proceduresProvide System Configuration MechanismsCompile documentationRANGEFunctional compatibilityModular compatibilitySystem compatibilityVerification of acquired/ developed systems to comply with business intelligence standardsField range to system wide validity check against defined system requirements and specificationsOUTPUT 9BI Produced, Disseminated and Controlled AccessSUB-OUTPUTSDistribute Information delivery and solutionsProvide access to BI Information Delivery solutions and informationEnsure running of queriesRANGEGeneration distribution of information Delivery MechanismRequest delivery of information mechanismPeriodic ad-hoc requestsSpecial RequirementsValid Drivers license Physical RequirementsNone Key Stakeholders