Head of Customer Value Management

We’re looking for a leader to head our Customer Value Management department and transform data into personalized customer experiences. Your mission will be to connect analytics, technology, and business goals to deliver relevant communication to our customers. Your responsibilities:

Strategically manage the CVM department to achieve marketing, business, and corporate objectivesDefine and implement short- and long-term CVM improvement plansLead the development and deployment of predictive models and ensure their practical applicationOversee internal and external customer surveys, interpret results, and propose actionable recommendationsManage and motivate the CVM team, including performance evaluation, development planning, and succession strategyFoster a culture of collaboration, innovation, and employee satisfactionMonitor trends and innovations in CVM and implement new technologies and processesWho are we looking for:

Minimum 3 years of experience in CVM and strategic customer value managementA leader who inspires teams and pushes boundaries through innovationExpertise in customer segmentation and campaign management toolsAdvanced knowledge of analytical and visualization toolsExperience working with relational databases and tools like SQLStrong skills in data analytics, synthesis, survey processing, statistics, and reportingWe offer: From 4000 EUR/month + 20 % performance bonuses (according to fulfilled goals). Flexible working hours and partial Home OfficeThe stated salary represents the minimum salary, we will agree on the final amount together, based on your experience. We guarantee you an attractive performance bonuses (according to fulfilled goals).

We know that quality work deserves a reward. This is why we have prepared an attractive offer of benefits for our employees, which go hand in hand with our values and support a balance between work and rest. Flexible working hours and partial Home Office8 extra days holiday10 days sick leave/caring for a family member compensation In case of health complications, count on income compensation in the range of 10 working days.

3 extra days off for charity activity and special occasions (wedding, birth of a child)Holiday Office allows you to work 12 days remotely from other countriesSabbatical if more rest is neededEmployee parking€350 for a phone Every two years we will contribute to a new phone of your choice. €900 per year in the Benefit Plus portal Buy from thousands of suppliers of your choice. We will provide you with a budget that you can use, for example, to buy a vacation, electronics, books or as a contribution to pension savings.

MultiSport cardEquipment for work Complete HW equipment as well as unlimited calls/sms that you can use for work and private purposes. Employee discounts The discounted offer of our services is ready for you and your loved ones. 100% paid meals You can choose either a meal card or a financial contribution directly to your account. (6,60 €/day)Referral program Bring your friends to us and we will reward you financially with up to 2000 EUR. Education support We support the growth and development of our employees with a wide range of comprehensive training and online courses.

Psychological counseling Don't be alone in difficult times. Expert advice is available to you and your loved ones 24/7, completely anonymously and discreetly. Please, send your CV in English language.