Order Fulfillment Manager

About UsDecofurn is a leading furniture retailer with a strong online presence and multiple stores nationwide. We pride ourselves on delivering high-quality furniture efficiently to South African homes, combining traditional retail with a dynamic e-commerce platform.The RoleWe are looking for a hands-on, results-driven Order Fulfilment Supervisor (Warehouse) to oversee the warehouse operations that support our online sales. You’ll manage the end-to-end process of order fulfilment—from online orders to dispatch—ensuring accuracy, timeliness, and exceptional service for our customers.What You’ll DoOversee daily online order processing and dispatch.Lead, mentor, and develop a high-performing order fulfilment team.Monitor KPIs such as order accuracy, processing speed, and efficiency.Maintain accurate stock records for online orders and support cycle counts.Identify process improvements and implement solutions.Collaborate with e-commerce and customer service teams to resolve issues.What You’ll NeedDegree or Diploma in Distribution, Supply Chain, or Warehouse Management (advantageous)3+ years in e-commerce order fulfilment or high-volume warehouse operations.Strong knowledge of ERP/WMS systems; Sage Pastel experience advantageous.Proven experience in inventory control and stock management.Excellent communication, organisational, and leadership skills.High attention to detail with a strong customer service focus.What’s In It For YouAt Decofurn, you’ll work in a growing, dynamic environment where innovation, operational excellence, and customer satisfaction are valued. You will play a key role in shaping our online order fulfilment operations and leading a team to deliver results that directly impact our customers’ experience.We offer:Market-related monthly salaryRetirement and Risk BenefitsIndependent, trust–based work cultureFun cultural and social team days6-day working week in a dynamic, fast-paced environmentContinuous training and development opportunitiesApply TodayThis role is perfect for someone who thrives in a fast-paced environment and enjoys leading a team to deliver operational excellence.If you’re passionate about warehouse operations, e-commerce fulfilment, and leading high-performing teams, we want to hear from you.Please note: If you do not hear back from us within two weeks of submitting your application, please consider your application unsuccessful.