Order Handling Service Agent

As an Order Handling Service Agent, you will manage the full end-to-end order process for our customers across Europe. You will act as the direct point of contact, ensuring smooth order handling, timely delivery, and excellent service to build strong, long-term relationships.This role requires someone who is adaptable, customer-centric, and highly attentive to detail. You will often work with different stakeholders and situations, so flexibility, problem-solving, and a service-oriented mindset are essential.Your ResponsibilitiesManage the end-to-end order process for customers across Europe.Serve as the direct day-to-day contact for customers, providing sales and customer support to ensure order fulfillment and customer satisfaction.Receive and process new customer orders.Prepare and manage documentation (Order Acknowledgements, Purchase Orders to suppliers).Send order confirmations to customers and, when necessary, prepare, send, and track prepayments.Track and expedite orders to ensure on-time delivery.Handle freight arrangements for customers and negotiate with freight forwarders.Review and process incoming non-PO invoices.Collect export and freight documents for VAT reporting.Prepare export and freight documentation for VAT reporting.Create and manage service orders.Verify all conditions and coordinate with Sales/Field Service for invoicing details.Issue invoices to customers.Support unit orders and coordinate handovers with Sales.Collaborate with Project Management for technical assistance regarding drawings, GSNs, and serial numbers.What We’re Looking ForA customer-focused mindset, with the ability to build positive and long-term relationships.Strong attention to detail and accuracy in handling documents and orders.Adaptability to changing priorities and the ability to work effectively in a dynamic, growing office environment.Excellent communication and collaboration skills to coordinate with customers, suppliers, and internal teams.A proactive, problem-solving approach with a commitment to delivering results.FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries – for more information please visit FLSmidth.com/careers