Order Handling Specialist

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.This Position reports to:Service ManagerYour Role And ResponsibilitiesIn this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction.Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed.The work model for the role is: hybridThis role is contributing to the Robotics business area in Buenos Aires, Argentina.You will be mainly accountable for: Focusing on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score. Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products. Acting as the first port of call for customers’ queries and orders and ensuring the resolution of customer issues. Supporting in pre-sales or after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools. Our team dynamics You will join a dynamic, talented, high performing team, where you will be able to thrive.Qualifications For The RoleDegree in Business Administration, Foreign Trade, Economics, or related fields.Ability to demonstrate your experience in similar roles, including customer interaction and KPI management.You are qualified in SAP, and advanced Excel skills (nice to have).You are innovative around communication, empathy, and continuous process improvement.You are at ease communicating in English fluently.We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.