Order Management Specialist with French

This job is available in a full remote model.Are you passionate about making things happen, staying organized, and building strong customer relationships? At Wipro Romania, we're looking for a proactive and communicative Order Management Associate to ensure smooth and successful delivery of services to our global clients.Since 2007, Wipro Romania has been a key part of Wipro’s global presence, offering innovative solutions to clients across industries. Join a diverse team where your contribution truly makes a difference.What You’ll Be DoingCoordinating the Delivery ProcessManage and oversee the progress of customer orders (Telecommunication products)Collaborate with internal teams and partners to keep things movingMonitor progress and make sure everything stays on trackContribute to improvements in the way we deliver servicesWorking with CustomersValidate order details and confirm requirements with customersStay in touch with all stakeholders during the processKeep customers updated on progress and proactively manage expectationsHandle any issues that arise and ensure a smooth resolutionEnsure a positive experience and high satisfaction throughout the processSupporting Project DeliverySupport planning and timelines for delivery successProvide updates to internal teams and help set realistic expectationsWork with both internal teams and customers to manage prioritiesPartner CoordinationHelp manage the activities of external service providersFollow up on service readiness and any early challengesSupport quality assurance and smooth handoverSharing Knowledge & MentoringShare your experience with new team membersContribute ideas for process improvementsWhat We’re Looking ForFluent in English and French (spoken & written)Great communication and interpersonal skillsStrong organizational skills and attention to detailCustomer-first mindset with a proactive approachAble to manage several tasks and priorities calmlyPositive, collaborative team spiritConfidence to work independently when neededA desire to grow and contribute to a global teamWhat we will offer you:Attractive compensation package with a diverse set of social benefits (Private Pension Plan (Monthly Benefit budget, Medical insurance, Life insurance, Christmas bonus etc)Great career opportunity to work for one of the biggest brands in the world in a unique work environmentOpen-concept offices designed for both team work and relaxation with ping pong, billiards, foosball etcChild Birth AllowanceSport events sponsorship for employeesComplex Record & recognition scheme ( both non-monetary and monetary options)Monthly subscription @ Bookster - the first modern library for companies in RomaniaEmployee Referral Program with attractive incentive schemesExtra annual leave days depending on the total length of working experience at WiproGrowth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certificationsPlatform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects