Order To Cash Representative - Portuguese Speaking

Lexmark (a Subsidiary of Xerox Corporation) is seeking a Portuguese speaker Order To Cash Representative to join its Budapest Office. As an Order To Cash Representative you would be responsible for the following:Manage end-to-end Order to Cash activities with the overall goal of delivering O2C services, while ensuring customer satisfaction, quality and cost effectiveness.Secure the efficient operation flow by receiving and fulfilling internal (Lexmark teams) and external (customer, logistic partners) requests.Deliver excellent customer service: ensuring all customer orders are delivered as requested on time, and invoices are paid by the due dates.Contribute actively to process improvements & initiatives.ROLES, RESPONSIBILITIES AND AUTHORITYAll O2C representative:Each O2C Representative is responsible for their own customer portfolio.Ensures that the proper level of service is provided to the customers & Lexmark teams, in accordance with Lexmark Corporate policies/processes, legal and compliance requirements.Understands issues through proper root-cause analysis and provide appropriate solutions/alternatives within the time limits. Follow-up to ensure resolution.Continuously support system and process improvement initiatives, projects.Create reports - when necessary from SAP/Power BI dashboards or Business Objects.Applies technical, functional and E2E knowledge to resolve issues.Assist in external and internal audits, including preparation of supports and materials upon requests.Based on business requirements – O2C Representative can manage Order to Delivery, Invoice to Cash, or both activities within the O2C organization.Order to delivery (O2D):Entering and monitoring customer orders in SAP (including EDI order management).Support customer master data set-up and change requests.Monitor, follow-up and communicate daily with customers and internal teams for all Order to Delivery topics (product availability, order block management, shipments, returns/distribution claims, and any other requirements like specific export documents, certificates).Handle back order situations with diligence.Builds strong relationship with customers, sales, supply chain teams and other functions for issue resolutions in a timely manner.Maximizes customer satisfaction level and secure O2D KPIs results.Invoice to Cash (I2C):Manages cash collection activities to guarantee payments arrive on time.Analyzes and sends out regular account statements to the customers.Monitors, follow-ups and communicates daily with customers and internal teams for all Invoice to Cash topics (invoices, disputes, payments, direct debit activities, factoring and any other requirements).Proactively support cash flow by maximizing cash receipt for the actual month.Provide copies of accounting documents (invoices, credit/debit memos), when needed.Create Fiori billing adjustments (refunds, write-off etc) when applicable.Analyze AR Delinquency report, identify root causes for outstanding items, take actions to deliver I2C KPIs.Actively collaborate with customers, credit managers, cash applications, finance and other internal teams for issue resolutions in a timely manner.EDUCATION, EXPERIENCE AND SKILLS:University or college degreeFluent in English and in PortugueseStrong MS Office knowledgeExperience with SAP /Power BI / Business Objects would be a plusCustomer orientation and ability to adapt/respond to different types of charactersGreat Communication & interpersonal skillsHas a problem solving mindsetAbility to learn quickly, and become expert in different system driven tasks and flowsProactive, open minded, result orientedAccurate, and able to deep dive into detailsAble to work independently, and as a member of a teamUnfortunately, due to the large volume of incoming applications, we are not able to send you further written notification should your application not meet the requirements detailed in the advertisement. Thank you for your understanding.