Order to Cash Specialist

An exciting opportunity has arisen for an Order to Cash Specialist to join a thriving team in Ho Chi Minh, Vietnam. This role is perfect for someone who is passionate about delivering exceptional customer service and enjoys working in a multicultural, global environment.As an integral part of the business function, you will be responsible for managing the entire order cycle, ensuring seamless operations from order processing to payment follow-up. The position offers the chance to collaborate with both internal and external stakeholders, handle complex customer queries, and contribute to continuous improvement initiatives that drive customer satisfaction. If you are looking for a role where your communication skills, attention to detail, and ability to thrive under pressure will be valued and developed, this is the perfect next step in your career. Play a pivotal role in supporting customers by managing end-to-end order processes and ensuring their needs are met with care and efficiency.Join a supportive team environment that values collaboration, knowledge sharing, and professional growth within a global business context.Enjoy the benefits of flexible working opportunities and exposure to international best practices while making a meaningful impact on customer satisfaction. What you'll do:As an Order to Cash Specialist based in Ho Chi Minh City, you will play a crucial role in ensuring that every aspect of the order process runs smoothly for clients. Your day-to-day activities will involve close coordination with various departments to guarantee timely delivery of goods, accurate documentation for banking compliance, and prompt resolution of any payment or stock allocation issues. You will be at the forefront of addressing customer concerns-whether it's handling complaints or providing updates on shipment statuses-while always striving for excellence in service delivery. Your ability to communicate effectively across cultures, prioritise tasks under pressure, and maintain meticulous records will be key factors in your success. By actively participating in teamwork initiatives and supporting ongoing process improvements, you will help foster a positive environment where both customers' needs and business goals are consistently met. Process orders from start to finish, including order management, document preparation for banking purposes, and ensuring all steps are completed accurately and efficiently.Allocate stock and batches to deliveries using FIFO principles while coordinating with relevant teams to ensure timely fulfilment of customer orders.Monitor payment issues such as advance payments and overdue accounts, proactively following up with customers and internal departments to resolve discrepancies.Initiate or request updates to master data including customer pricing and material information, maintaining accurate records within SAP systems.Assist with ad-hoc assignments, projects, and any additional tasks assigned by your supervisor to support overall business objectives.Respond promptly to emergency incidents such as customer complaints, providing effective feedback and solutions that enhance client trust and loyalty.Collaborate closely with internal and external parties to ensure all aspects of order fulfilment are addressed, especially when materials are in short supply.Handle complaints from customers or affiliates by implementing corrective and preventive actions that address root causes and prevent recurrence.Act as the main contact point for enquiries regarding order status, shipment details, documentation requirements, and overdue payments.Work collaboratively within the team to manage operational issues related to order processing while driving continuous improvement initiatives focused on enhancing customer service. What you bring:To excel as an Order to Cash Specialist in this dynamic setting, your background should reflect substantial experience in high-volume customer service environments where attention to detail is paramount. Familiarity with SAP's SD module will allow you to navigate complex order cycles seamlessly; meanwhile, your comfort with standard office software ensures administrative tasks are handled efficiently. Your interpersonal skills-especially empathy, patience, and clear communication-will enable you to resolve conflicts amicably while maintaining positive relationships. A history of contributing positively within multicultural teams demonstrates your adaptability and willingness to share knowledge. Above all else, your dedication to supporting others through reliable service delivery will make you a valued member of this collaborative organisation. Bachelor's degree in a relevant field provides you with the foundational knowledge required for this specialist position.At least five years' experience in customer service roles such as order processing or order to cash equips you with practical expertise in managing diverse client needs.Fluency in both written and spoken English enables you to communicate effectively with international clients.Demonstrated proficiency in SAP (SD module) ensures you can handle complex order processing tasks confidently within established systems.Experience using customer service software tools allows you to efficiently track orders, manage communications, and resolve issues promptly.A minimum of three years' direct experience in Order to Cash processes-including handling Letters of Credit-ensures you understand critical financial procedures.Advanced computer skills across MS Office applications (Word, Excel) and Outlook support your ability to manage documentation accurately.A proven record of adapting successfully within global work environments highlights your cultural sensitivity and collaborative approach.Excellent problem-solving abilities encompassing communication skills, prioritisation techniques, patience when dealing with challenging situations, and strong time management capabilities set you apart as an ideal candidate.A genuine commitment to teamwork means you actively participate in group efforts while remaining calm under pressure during stressful periods. What sets this company apart:This organisation stands out as a leader committed not only to operational excellence but also to fostering an inclusive workplace where every team member's contributions are recognised. With a strong emphasis on collaboration across borders, employees benefit from exposure to international best practices. The company invests heavily in training opportunities so staff can continually develop their skills within a supportive network. Its open culture encourages knowledge sharing among colleagues from different backgrounds-creating an environment where everyone feels welcome regardless of their experience level or origin. By joining this team, you become part of a forward-thinking organisation that values dependability, empathy, and shared success above all else. What's next:If you are ready to take the next step in your career journey by joining a collaborative team dedicated to outstanding customer service-this is your moment! Apply today by clicking on the link provided; we look forward to learning more about how your unique skills can contribute to our continued success. Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.