OREDATA is a Digital Transformation & IT Consulting firm with 10+ years of proven expertise and hundreds of successfully implemented projects across the EMEA region. When you join the OREDATA team, you'll be working hand-in-hand with experts focused on tackling digital, operational, analytical & data science challenges with the greatest impact. We foster collaboration with proximity, an agile and autonomous approach and best practices and guiding principles. Read more: https: //medium. com/@oredata-engineeringApply and be part of our exciting journey!This is an opportunity where one can advance their development skills by working with the leading-edge technology and people in the industry.
The ideal candidate should have experience in Technical Support and work experience with different systems, software, and hardware.
ResponsibilitiesOwn and manage customer-reported technical issues from initial report to full resolutionResearch, diagnose, and troubleshoot software, hardware, and network-related issuesIdentify effective solutions and escalate unresolved issues to appropriate internal teams following defined proceduresMaintain accurate records of all support interactions and ensure timely closure of ticketsAdhere to SLA commitments based on issue severityCollaborate with internal teams to continuously improve support processes and knowledge sharingRequirementsStrong understanding of computer systems, mobile devices, and various technology stacksWillingness to work in a technical support environment; prior experience is a plusHands-on experience with Linux and Windows environmentsComfortable working in shift-based schedulesWillingness to work between 20: 00-04:
00 (GMT+3), 6 days a week with one day off (Saturday or Sunday, depending on team needs), and to remain responsive to urgent issues outside of working hoursBasic knowledge of bash scripting, SQL, and remote support toolsKnowledge about cloud technologies and modern monitoring/troubleshooting toolsExperience with or willingness to learn platforms such as Cloudera, Kafka, and ElasticsearchAnalytical mindset with ability to understand complex data flows and transformationsStrong command of both written and spoken EnglishDemonstrated ability to multitask and manage case tracking effectivelyEagerness to continuously learn and grow within the roleGet to know usIf you want to know more about us and what we do, then visit our website:
www. oredata. comWhy Oredata?Remote working and flexible time offOpportunity to get company paid Professional Certificates (Google Cloud Platform, Confluent Kafka, etc)Access to Online Training Platforms (Udemy, Pluralsight, A Cloud Guru, Coursera, etc. )Professional Employee Support Program: free legal&financial advice, psychological counseling, etcOpportunity to work on international projectsPrivate Health InsuranceMonthly Internet AllowanceBirthday Leave PolicyDynamic work ecosystem where you can take initiative and responsibilityOpen communication, flexibility and start-up spiritLearning & Development opportunities for both personal and professional growth
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