Head Of Operations

HEAD OF OPERATIONSOn-Site | Surry Hills, NSWNot a “manager. ”A Commercial Integrator. A Strategic Operator. A Right-Hand Builder who loves to architect and optimise operations,strengthen clarity and impact across the team, and scale deliverymomentum. You’ll be the glue for our small, high-performing team, and the one whosets the business up to scale. You’ll extract the CEO’s strategic vision and lock it into daily operatingsystems, team rhythm, and commercial outcomes. This is a 12-month full-time role, with a clear 8-month contract-to-impact runway.

We’re open on structure - fixed-term employment or fractional contract -but it’s fully on-site, deeply embedded, and hands-on. If you’re hungry to execute, optimise, and make us even better, this is foryou. YOU WON’T FIND A ROLE LIKE THIS IN CORPORATE LAND. Origin84: Australia’s most focused Apple consulting and integrationpartner – trusted by design studios, ad agencies, music labels,recruitment firms, and the most ambitious creative professionals whoearn a living with their Macs. We don’t just fix IT. We engineer momentum. Removing friction. Boosting creative output. Delivering Apple-nativeinfrastructure that just works.

Who You AreA calm, confident integrator who doesn’t flinch at complexity and alwayssimplifies. Naturally accountable, trusted under pressure, and allergic to lowstandards.

YouThrive at the intersection of technical clarity, operational control, and commercial ambitionAre a commercial operator with strong instincts for structure, delivery, client success, and scalabilityMight be a former founder, agency GM, Apple retail leader, or team lead who found corporate too slow or sales too shallowAre a fast learner, sharp communicator, and quiet force of executionDon’t get stuck in the weeds, but you do know how to drive outcomes through detailHow You Think And OperateYou translate vision into structured action and repeatable systemsYou lead creative and technical minds with calm clarityYou manage different personalities without drama and make grounded decisions quickly and clearlyYou prefer lean, high-quality teams over bloat and buzzwordsYou may have a creative background (design, architecture, media), but are wired for impact and business growthYou instinctively optimise, extract what’s needed, and solve for better without needing directionWhat Success Looks Like (within 8 Months)CEO is operating at vision level only, confident in your leadership and executionOperational clarity and rhythm are embedded across sales, service, finance, and opsYou’ve translated CEO knowledge into scalable systems and team capabilityTeam is sharp, motivated, and trusted under your leadershipVendor relationships are high-performing and value-alignedCommercial growth strategies are launched and showing tractionClient outcomes are strong, with net growth and creative productivity gainsYou’re building scalable foundations for the next stage of Origin84’s evolutionYOU’LL BE LEADINGA growing team of technical specialists, service delivery leads, and trusted vendorsDaily operations across client delivery, sales, finance, systems, and peopleStrategic initiatives to increase profitability, resilience, and reputationTalent development, operational tempo, and system design for scaleWhat You’ll DoRun the business engine while the CEO leads strategy, vision, and partnershipsOwn sales and service delivery outcomesBuild lean, scalable workflows and operating structuresLead with accountability and purpose, keeping the team learning, sharp and focusedTranslate commercial goals into action across departmentsBe the single point of operational confidence - solving, guiding, simplifyingContinuously optimise processes, tools, and outcomesBe both hands-on and high-level, wherever you create the most leverageWHERE THIS COULD GO This is a genuine leadership pathway:

COO or Strategic Partner. You’ll shape the next chapter of a brand trusted by Australia’s most ambitious creative professionals. Structure is flexible for the right person. How We Back YouThis isn’t sink-or-swim. You’ll get performance systems that keep you Focused And Firing Core Impact Clarity: Know what matters. Track what moves the needle. Weekly Reset & Recon: Stay sharp. Cut friction. Keep moving. Monthly Black Box Coaching: Technical, technological, behavioural, and psychological Protected Focus Blocks:

Guarded windows to solve and finish things properlyThis Is Not For You IfYou want remote or hybrid work (this role is fully on-site in Surry Hills, NSW)You need task lists or want the ‘how’ spelled outYou avoid tough conversations or chase titles over impactYou see IT as tickets and tools, not as a platform for creative productivityYou default to over-managing or over-processing instead of owning outcomesSOUND LIKE YOU?Click apply now or reach out to for more details. You’ll help us build something rare, trusted, and proudly un-corporate.