outbound call center agent

Company DescriptionFuture Connect Training & Recruitment is a premier provider of hands-on accountancy training tailored for both individuals and corporations. With a focus on preparing candidates to excel in the accounting industry, we deliver practical, real-world learning experiences. Our flexible training schedules and individualized attention ensure high-quality learning for all participants. We provide expertise in key accounting software, including Sage, QuickBooks, Xero, Excel, Tally, MYOB, BrightPay, and AutoEntry. Our robust client network actively seeks trained candidates capable of starting their roles from day one.Role DescriptionThis is a full-time on-site position for an Outbound Call Center Agent based in Islamabad. The role involves engaging with customers to provide information, support, and solutions, ensuring exceptional customer satisfaction. Day-to-day tasks include managing outbound calls, addressing customer concerns, and maintaining accurate records of interactions. The agent will serve as a bridge between the company and its stakeholders, requiring excellent communication and problem-solving abilities.QualificationsProficiency in Customer Service, Customer Support, and ability to ensure Customer SatisfactionStrong Interpersonal Skills to build and maintain effective customer relationshipsCompetency in Computer Literacy for managing customer databases and toolsExperience in a call center environment and familiarity with outbound calling processesStrong organizational and time management skillsAbility to work collaboratively in a fast-paced environmentFluency in English and local languages is a plus#Share your updated CV via likedin