Outpatient Services Administrator

We are looking to appoint a motivated individual to join our Outpatient Administration Team. We are a friendly team fulfilling a vital front line service. This post is based at Scarborough.This is a varied role and the post holder must be able to flexibly provide cover across three areas:Our referral management centre, where over 300 new patient referrals are registered onto our hospital patient administration system per dayOur busy reception desks dealing with patients face-to-face, ensuring they are booked in and directed to the appropriate waiting areasPlus our call centre, handling large volumes of calls agreeing outpatient appointments with patients as well as dealing with other appointment related queriesIt is essential that this work is carried out accurately and efficiently, as it is important that the patient experience is a positive one, at what can be a very worrying time. You must be able to demonstrate that you have the necessary organisational, administrative and communication skills, the ability to work under pressure and using your own initiative, as well as excellent telephone skills.The hours advertised are required to cover service needs. We operate a rota of tasks and all staff will rotate through different tasks. The hours for this vacancy are Monday - Friday, with variable hours between 8.00am and 5.00pm.If you have been unsuccessful with your application in the last 6 months –please do not re-apply.To process all new patient appointments within agreed timescales, and in accordance with consultants’ requests and speciality booking rules.To make follow-up appointments in accordance to booking rules, at the request of both internal and external customers.To monitor, maintain and update electronic worklists and ensure that items are actioned in a timely manner, taking remedial action where necessary.To receive, record and process all referrals under the 14 day rule.To utilise an electronic data base booking system to call patients for their appointments near to their due date, to maximize clinic capacity against patient demand.Support patients attending the Outpatient clinics, using tact and diplomacy, and record an appropriate outcome for all patients who leave the Outpatient clinic where necessary.To manage patients ringing the department to book, amend, or cancel an appointment in accordance with the Standard Operating Procedures and booking rules.Any other administrative or clerical duties, which may be required as part of post.To actively maintain a safe working environment for yourself and your colleagues who may be affected by your acts or omissions. Prioritise workload to maximise patient demand against clinic capacity, to ensure patients are dealt with as timely as possible.To maintain patient confidentiality at all times.We may also consider part time / job share applicantsOur BenefitsWe offer a range of benefits to support our staff including:Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants27 days holiday rising to 33 days (depending on NHS Trust service)A variety of different types of paid and unpaid leave covering emergency and planned leaveConfidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance ProgrammeNHS Car Lease scheme and Cycle to Work schemeAn extensive range of learning and development opportunitiesDiscounts on restaurants, getaways, shopping, motoring, cinema and finance through a range of providerFor further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.Trust Information Pack: https://yorkhospitals.pagetiger.com/hdjgxdFor further details / informal visits contact: Name: Gemma Carrott Job title: Outpatient Services Manager Email address: gemma.carrott@york.nhs.uk Telephone number: 01723 236187Ross Morton - Deputy Outpatients Services Manager 01723 236148