Job Description
Role: Key Account Management: At this advanced specialist tier, the Key Account Manager acts as a trusted subject matter expert, directly managing complex client inquiries and offering strategic input on account initiatives. Independently overseeing key parts of account expansion or retention projects, they are relied upon for expert advice, guidance on technical nuances, and problem solving for high-impact deliverables. Collaboration is routine with management and cross-functional teams, as this specialist identifies new opportunities, mentors colleagues, and shapes priorities to align with the evolving needs of strategic clients.KPI: Performance is tested in the ownership of complex deliverables—such as independently running renewal analyses, driving the successful completion of technical account projects, and providing thorough, actionable guidance for at-risk customer situations. High standards are reflected in mentoring effectiveness, swift identification and escalation of emerging issues, and regular input that shapes or refines broader team account plans. Precision in technical documentation and a measurable contribution to team wins set this tier apart.Behaviour ExpectationsCustomer Centricity is at the core, demonstrated by anticipating client challenges and providing thoughtful, solution-oriented input. Raising the Performance Bar is shown through the drive to implement innovative approaches in every client interaction. Exceptional Collaboration for Value comes alive in knowledge sharing and the coaching of peers to stronger performance. Our Leaders Inspire appears as the specialist models resilience and initiative within the account team.Based in Buenos Aires.Who We AreAt Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.Job: SalesJob Family: GOTOMARKETOrganization: English Language LearningSchedule: FULL_TIMEWorkplace Type: On-siteReq ID: 21232
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