Overnight Front Desk Supervisor

ApplyJob TypeFull-timeDescriptionJoin our dynamic hospitality team as an Overnight Front Desk Supervisor, where your leadership and guest service skills will play a vital role in creating memorable experiences for our guests. This position offers an exciting opportunity to oversee daily front desk operations, support the rooms management team, and contribute to the overall success of our property during overnight shifts.Key Responsibilities Supervise and coordinate front desk activities during overnight hours to ensure smooth operations Assist the rooms management team and General Manager with daily tasks and operational needs Provide attentive, courteous, and efficient service to all guests before arrival and throughout their stay Handle guest inquiries, requests, and complaints professionally and promptly Maximize room revenue and occupancy through effective reservation management and upselling strategies Ensure adherence to hotel policies, procedures, and safety standards Train, mentor, and support front desk staff to maintain high service standards Monitor and manage the cash handling and billing processes accurately Prepare shift reports and communicate relevant information to the management teamRequirementsSkills and Qualifications: At least 2 to 3 years of progressive experience in a hotel or a related field is required. High School diploma or equivalent required. Strong leadership and team management skills Excellent communication and interpersonal abilities Ability to handle guest concerns with professionalism and tact Knowledge of reservation systems and property management software Detail-oriented with strong organizational skills Flexibility to work overnight shifts, including weekends and holidaysWe foster a welcoming and collaborative work environment that values growth and development. Join us and be part of a team dedicated to delivering exceptional guest experiences while advancing your career in the hospitality industry.