Padel Travel Manager

We're hiring an Internal Travel Agent to design, price, and operate padel trips for corporations, padel clubs, padel communities, and bespoke customers.You will:Proactively create a rolling calendar of padel itineraries by destination, season, and audience segmentScope client needs and turn them into crisp, margin-positive proposals within SLAOwn end-to-end operations—from supplier sourcing and rate cards to booking, documentation, and on-trip supportCollaborate with Sales/Marketing to package offers and fuel demand with compelling contentThis is a blended product creation + operations + client service role for someone who lives, travels, speaks the language of suppliers, and understands the rhythms of padel.Key ResponsibilitiesTrip Calendar & ProgrammingBuild/maintain a quarterly padel trip portfolio across priority destinationsCreate trip tiers (corporate offsites, club clinics, community tournaments, family-friendly breaks) with clear positioning and capacity plansValidate demand via discovery calls, interest lists, and early-bird deposits; manage go/no-go gates (D-90/D-60/D-30)Supplier Network & CommercialsSource and negotiate with hotels, resorts, padel/tennis clubs, coaches, transport providers, destination management companiesSecure rate cards, allotments and cancellation terms; maintain a vetted supplier scorecard per destinationProtect gross margin via smart packaging, upsells (coaching, gear, hospitality, tourism experiences), and yield on court timeClient Discovery & PackagingRun discovery for corporates, clubs, communities, and bespoke clients (goals, pax mix, budget, dates)Deliver proposal packs (itinerary, inclusions, court plan, logistics, pricing) timelyCoordinate with Sales/Account Managers to close, then handhold clients through documentation and pre-trip commsOperations & FulfilmentOwn booking stack (accommodation, court time, coaches, ground transport, catering, extras); manage rooming listsIssue travel documents, waivers, insurance confirmations; provide on-trip support and incident escalationMarketing & CommunicationsSupply ready-to-share kits (flyers, social copy, email templates, landing pages) to clubs and corporate POCsMaintain proactive cadence: monthly updates, countdown comms, service notices; gather UGC and testimonials post-tripData, Reporting & ProcessMaintain CRM hygiene: leads → quotes → bookings; track proposals sent, win rate, margin, NPSReport KPIs by segment (corporate/club/community/bespoke); improve templates and checklists to scale volumeRequirementsWhat You'll Bring3-5+ years in the travel industry (travel agency, tour operator, DMC, corporate/incentive sports travel)Proven itinerary building across multi-component trips and supplier negotiation experienceExcellent English (spoken & written). Spanish strongly preferred; additional EU languages a plusCommercial acumen (scoping, pricing, margin protection) and client empathy under tight timelinesProcess ownershipNice to HaveFamiliarity with padel and/or tennis formats, coaching structures, and event flowExisting network of sports resorts/padel clubs/coaches in Europe/Med (Spain, Italy, Portugal, Balkans, Nordics)Experience running corporate offsites/incentives and managing allotments for 10-40 pax groupsBenefitsPrivate Health InsurancePension PlanPaid Time OffWork From HomeTraining & DevelopmentPerformance BonusGym accessLaptop and phone