Job ResponsibilityTo efficiently handle inbound and outbound customer call inquiries. To provide fast and timely solutions to all customer related problems. To ensure customer satisfaction by providing excellent Customer Services. To be constantly guided by company's service standards. Effectively manage large numbers of incoming callsHandle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesJob RequirementsFresh graduates are encouraged to apply. Previous working experience in customer service, or customer service-related fields (i. e.
Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essentialPossess good telephone etiquette with a smiley voice. Knowledge in handling basic computer (Microsoft Excel/Word etc). Good communication and interpersonal skills. Ability to multi-task, priorities and manage time effectivelySocial media savvyJob BenefitsAnnual leave and sick leaveBonusKWSP and SOCSOMedical & Insurance CoverageYearly Increments to upgrade your basic salary yearly & improve your lifestyle. Career Progression opportunities - you maybe able to get promotion easily.
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