CMO Associate

About PalmPayPalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users, we’re building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services. Operating in Nigeria, Ghana, Tanzania, and Bangladesh, PalmPay has been recognised by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times’ Africa’s Fastest Growing Companies 2025 list. DescriptionWe’re looking for a highly organised and proactive CMO Associate to support the Chief Marketing Officer of PalmPay.

Based in our Hangzhou office, this role will serve as a key link between the CMO and teams across China and our operational markets - Nigeria, Tanzania, Bangladesh. You’ll help streamline marketing operations, coordinate with internal stakeholders, and support strategic planning initiatives. This is an excellent opportunity for someone who thrives in a multicultural environment and wants exposure to high-level decision-making in one of Africa’s fastest-growing fintech companies. The ideal candidate is a quick learner with a creative mindset, strong analytical skills, and excellent communication abilities.

Key ResponsibilitiesOperational OversightImplement and maintain standard operating procedures (SOP) to improve coordination and accountability across the marketing & communication functionAssist the CMO in monitoring progress on key campaigns and deliverables, ensuring deadlines and quality standards are metOrganise recurring check-ins, reporting and documentation to keep workflows structuredTrack marketing KPIs and campaign performance for reporting and analysisCross-team liaison (China)Act as the communication bridge between the CMO and China-based colleagues (product, operations, finance, etc)Coordinate internal approvals, information sharing, and feedback loops to ensure alignment and timely execution of marketing initiativesYou will be supported by a junior officer for day-to-day liaison workStrategic supportConduct market and competitor research to support multi-country planning and decision making Help prepare internal documents and presentations for strategic projects and management meetingsContinuously research marketing best practices - both globally and locally - and proactively share relevant insights, tools and case studies with the team to drive ongoing improvement.

Marketing executionTranslate press releases and other brand communications into Chinese and manage distribution within ChinaSupport the execution of co-marketing and partnership activities with China-based partners and vendorsHelp coordinate Chinese-language assets and ensure alignment across bilingual materialsAbout YouYou hold a Bachelor’s degree with a minimum 2.

1 classification; additional marketing-specific qualifications or training a plusYou have studied at a top university in the US or UK and are familiar with Western culture, having lived, worked, or studied in an English-speaking environmentYou’re curious and eager to learn about fintech and marketingNaturally organised and detail-oriented, you manage your time well and can handle multiple priorities across different time zonesYou’re self-motivated, resourceful, and capable of working independently to drive projects forwardYou have strong working knowledge of Excel and Powerpoint, with an eye for good designYou’re comfortable using collaboration tools like Google Workspace, Asana, and other online project management platforms.

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