Telephone Operator (Service Centre Associate)

Panda Hotel is a subsidiary of Hopewell Holdings Limited and one of the largest hotels in Hong Kong. We are committed to providing a ‘Home Away from Home’ experience for both guests and staff whom we regard as family. Every one of us believes that people are assets to the Panda Hotel and we always encourage continuous learning and striving for the best.

ResponsibilitiesTo handle all incoming telephone calls related to guest requests, enquiries or complaintsTo coordinate with concerned departments in a professional mannerRequirementsDSE or equivalentDiploma or above in Hospitality Management or related disciplines is preferredMore than 1 year's telephone operator experience is preferredCheerful personality with good telephone manner and communication skillsGood command in spoken and written English and Chinese (both Cantonese and Putonghua)Immediate available is preferableFringe BenefitFree Duty Meal12 days Annual LeaveBirthday LeaveMarriage LeaveFull Paid Paternity LeaveMedical Benefits (Outpatient and Hospitalization)Staff Dining PrivilegesStaff Rates on Hotel Guest RoomExternal Training SubsidyDiscretionary BonusAs a family-friendly employer, we offer attractive remuneration package and fringe benefits to the right candidates.

Interested parties can apply with full resume and expected salary to Human Resources & Training Department / Whatsapp 9820 9222作為關愛員工的僱主，我們提供全面性的員工福利。應徵者可將履歷連同薪金要求致人力資源及培訓部 / Whatsapp 9820 9222Personal data collected will be treated in strict confidence and will be used for recruitment purpose only. Applicants who are not invited for interview within 2 months may consider their applications unsuccessful. All data of unsuccessful applications will be destroyed after 6 months. 申請人所提供的資料將予以保密及只作招聘有關職位使用，申請人如於兩個月內未獲安排面試，則當作落選論。所有落選人的資料將於六個月內銷毀。