Customer Service Manager

Company Description Panda Hub is North America's leading mobile car detailing platform, connecting car owners with trusted local auto detailers for eco-friendly, on-site service. Active in cities across Canada and the U. S. , we offer top-tier auto detailing services right to your home, office, or condo with no waiting rooms and no hassle. Panda Hub promotes transparency in pricing, seamless booking, and guaranteed customer satisfaction. Our mobile model is designed to be environmentally friendly, reducing water usage and the carbon footprint of traditional car washes while supporting local detailers through reliable job opportunities.

Join the Panda Hub network and be part of the fastest-growing car detailing community in North America. Role Description This is a full-time on-site role for a Customer Service Manager located in Toronto, ON. The Customer Service Manager will be responsible for ensuring customer satisfaction, managing customer service operations, and providing support to both clients and detailers. Daily tasks include addressing customer inquiries, resolving issues, analyzing customer feedback, and implementing improvements to the service process. The manager will also oversee customer support teams, develop communication protocols, and maintain high standards of service quality.

Qualifications Experience in Customer Satisfaction, Customer Service Management, and Customer SupportStrong Analytical Skills and problem-solving abilitiesExcellent Communication skills, both written and verbalLeadership and team management experienceAbility to work in a fast-paced environment and handle multiple tasksBachelor's degree in Business, Management, or a related fieldExperience in the automotive or service industry is a plus