Partner Manager

We're at a pivotal moment for both Tibber and the planet. When joining Tibber, you won’t just help scale a forward-thinking tech company – you’ll contribute to a real shift in how people consume electricity. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats), we have one of the most unique energy trading portfolios on the market. We’re looking for a Partner Manager to join us in making the energy transition happen – maybe that’s you?Job Mission 🚀As a Partner Manager, you’ll play a key role in optimising Tibber’s installation activities across markets & products. You will be responsible for Installer Partner quality, with key metrics such as installation lead times, CSAT, connected devices and margins. You’ll work data-driven, cross-functionally, and with a clear focus on both innovation and growth.What You'll Do ✅Manage relationships with installer partners for all markets, facilitating weekly check-ins, monthly SLA meetings & escalation meetings to achieve operational excellence.Ensure partner performance & SLA compliance through frequent monitoring, timely escalations and intervention plans if required.Work closely with partners to plan and forecast installation capacity & evaluate these against Tibber’s goals.Drive partner onboarding, system integrations, installation workflows and downstream processes (customer support & finance tasks).Support internal and external reporting on installation operations and highlight areas for improvement based on trends or recurring issues, including re-visits, services and warranty cases.Establish and enforce quality assurance processes to ensure that electrical installations meet or exceed industry standards and client expectations. Conduct regular inspections and audits to monitor the quality of work.What We're Looking For⚡We believe you'll thrive here if you:Have at least 5 years' experience in a project management or commercial role in a technical industry, such as renewable energy, construction, telecommunications or a tech-startupAre a self-starter that can work independently while at the same time collaborate within a team.Have a creative and collaborative approach to problem solving.Are organised and detail-oriented with a strategic mindset.Enjoy a fast-paced, dynamic work environment and can prioritise your focus areas with ease.Leverage business insights and reporting tools to make data-driven decisions.Aren’t afraid to “get your hands dirty” and are hands-on in daily operations.💆🏻‍♀️💆🏽‍♂️The Tibber MindsetTibber is not your typical energy supplier. Our tech helps hundreds of thousands of households lower and shift their energy consumption to more sustainable and affordable hours. We’re here to accelerate the energy transition – not in theory, but in everyday life.Being on a mission to change an industry, fundamentally also means being prepared for the unexpected. We do what others say can’t be done, try and fail together but never lose sight of our users. We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do.Starting out with two passionate founders in 2016, we're now 300+ people working for Tibber in our offices in Stockholm, Førde, Berlin, Amsterdam, Oslo, and Helsinki. We will continue to grow within our markets, and we are thrilled to be backed by investors like Balderton Capital, Eight Roads Ventures, Founders Fund, Summa, and Schibsted.Diversity of thought fuels better products, so we welcome applicants of every background, identity and lived experience. Ready to be part of powering the energy transition? Apply below!Tibber is a different company in a very traditional industry. We are aiming to create the best digital tool so that you as a user can apply new technologies to reduce energy consumption and power costs.