Partner Onboarding Specialist (Sydney)

About FreshaFresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and GoogleRole overview:Given our exciting and progressive growth plans, we are looking for an exceptional Partner Onboarding Specialist (or as what we like to call internally a Professional Services Specialist) to join our global business at this time of rapid expansion.Reporting into Team Lead Professional Services, APAC and working closely with our Business Development and Account Management Teams, you will be accountable for ensuring a quality efficient build and accuracy of data migrated for all our Partners coming onto the Fresha Ecosystem through Inbound & Outbound channels.This is a great opportunity for someone looking to work in a fast-paced and ever-changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from our dog-friendly office five days per week. Our Sydney office: Level 4, 346 Kent Street, Sydney NSW 2000Key AccountabilitiesConfidently communicate the onboarding process and set expectations of the project plan. Guide and train partners on the Fresha platform to encourage platform adoptionProvide quality assurance and demonstrate attention to detail during the onboarding process. Onboarding lead time; an average of 14 business days per Professional Services SpecialistTrack project timelines, task progression and record correspondence. Partner OnboardingLead the partner onboarding journey; manage potential risks and handle objectionsUnderstand our partners business requirements and challenges that Fresha will help solveBe curious about the beauty & wellness industry and be familiar with their business operations. Scope competitor software, document processes and make continuous improvement a priority. Guide, educate and provide product training to ensure a seamless partner handover experienceCreate and share training materials (video recordings, meeting notes and help centre articles)Focus on making sure they actively use our system and utilise our payment/add-on featuresCreate clear tasks using Hubspot and leverage Loom recordings to accurately give instructions. Manipulate and clean data sheets; leveraging our CSV migration tools to import data in bulkAssist our partners in getting the best possible onboarding experienceAdditional Ad-HocEnsure accurate use of Hubspot to reflect the progress of each partner in the onboarding pipelineSupporting partners through banking and KYC verification processes; while being compliant. Proactively search for opportunities to improve features, internal processes & partner experienceCollaborate with teams across multiple timezones and work in markets with different languages. Report issues to the support team to ensure product or migration tools problems are resolved. Assisting ad-hoc product questions and partner data migration requests. Cover other team members and partner projects - at Fresha, we win as a teamThis list is not exhaustive and there may be other activities you are required to deliver.Skills, Experience & Qualifications RequiredCommercially minded, understanding critical needs of Partners onboardingManaging expectations of a partner right from the startExceptionally high organisational and time management skillsExcellent oral and written communication skillsProficient in Excel and data cleaning an assetProject coordination experience or certification highly desiredExperience working in the Beauty & Wellness sector or previous start-up/scale-up tech company environment an assetAbility to identify problems and opportunities as well as offer or implement actions and solutionsStrong analytical and troubleshooting skillsAn ability to influence others through effective communication and negotiationsFlexible and comfortable working in a fast-paced and changing environmentCreative thinking and problem-solving mindsetAbility to interact with people from across the business and build strong relationships, including the ability to effectively influence upsell. Team player - must be happy to ‘roll sleeves up’ and assist the team whenever requiredSelf-starter and highly proactive approachInclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.