Customer Loyalty & Sales Specialist

Role DetailsType of Support: Phone and EmailContract Type: Full-timeTraining Schedule: Monday to Friday 8: 00 am - 5: 00 pm | Weekends OffWork Schedule: Monday to Friday 8: 00 am - 5: 00 pm | Weekends OffWork type and Location: Hybrid - San Pedro Sula & Tegucigalpa | You are required to go to the office on Mondays and Tuesdays during the first 60 days of employmentExpected Start Date: August 07, 2025About UsPartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions.

By combining PartnerHero’s world-class outsourcing and human-centered approach with Crescendo’s expertise in customer experience and operational excellence, we are redefining the future of CX. Together, we’re introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core. Powered by Crescendo, PartnerHero connects talented people globally with companies looking to build, transform, and grow.

Our strategic expertise and integrated technology empowers businesses and the people behind them to extend their impact worldwide. As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive. Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo. The RoleAn associate in this team is a multi-tasking expert who loves helping people. You see each contact as an opportunity to sell high-quality goods, resolve people’s issues, and wow customers with your expert knowledge of products.

You can identify potential upselling moments and navigate through supporting refunds and returns while keeping customers loyal to the brand. You have a strong spoken and written English communication ability and can maintain natural small talk with customers and team members. Sales skills are transferable to many areas of your life-you can draw from your experiences in relationship management, professional growth, and achieving personal goals. Determining how to learn more about the world in which you are working is key. Your intuition is sharp, and you’re open to challenges every day. What You’ll Do: Sales Support:

Help customers by answering their questions and exploring their needs to recommend the best product for them. When possible, recover potential refunds by enrolling customers in a high-value subscription program. Retention: Offer solutions to add value to current subscriptions and clearly communicate the benefits of the products customers are subscribed to. When necessary, present alternative options to avoid cancellations. Use all available tools and compensations to resolve customer concerns effectively. Customer Support: Deliver exceptional service to the customer base through phone and email, ensuring all inquiries are resolved promptly and professionally. Teamwork:

Collaborate with your teammates by sharing insights, offering support, and seeking opportunities for mutual growth. Participate in Quality Assurance practices to provide and receive peer feedback, help improve training materials, and support onboarding of new team members. Escalations: Identify and escalate issues that need further review to your team lead or internal teams, following the established workflow. Documentation: Support efforts to document team processes and policies, helping streamline operations and improve efficiency. What We Expect From You:

1 year of relevant experience in the Customer Service Field for Call CentersAdvanced (C2) English Level; written and spokenSupport daily customer service and sales call and email volume (95% phone, 5% email). Attend weekly team meetings for product updates, trainingReceive and incorporate regular feedback from your manager and peers through quality coaching meetings. Dependable. On-time for every scheduled shift and available when needed. Excellent speaking and written communication skills. Able to surface an issue, concern, or doubt to your manager professionally and accurately. Able to work independently and in a remote team environment.

Excellent multitasking skills handling multiple workflows without missing any steps. Able to follow rigorous instructions, and establish documentation What You’ll Get In Return:

Hybrid working arrangements (all other countries)Competitive Base SalaryGenerous paid vacationAttractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employeesAccess to free posture-based fitness workouts from home paid Sabbatical LeaveTraining opportunities provided by PartnerHero and outside entities1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development Company Culture Is At Our CoreOur core values bring intention to our work and set the tone for our culture.

From the partners we serve to the associates who work with us, we share a set of core values that guide our actions. Care for others - Cooperate, empathize, and seek opportunities to put each other first. Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to changeManifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments. Take ownership - Doing the right thing should come naturally.

Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleaguesPartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].