Customer Support Specialist – Email & SMS (Women’s Health)

Role DetailsType of Support: Emails and SMSContract Duration: Full-timeTraining Schedule: To be determinedWork Schedule: To be determinedWork Type and Location: Hybrid, San Pedro Sula & TegucigalpaExpected Start Date: August 11th, 2025About UsPartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero’s world-class outsourcing and human-centered approach with Crescendo’s expertise in customer experience and operational excellence, we are redefining the future of CX. Together, we’re introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language.

This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core. Powered by Crescendo, PartnerHero connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empower businesses and the people behind them to extend their impact worldwide. As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive. Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo.

About The RoleDo you like helping others? PartnerHero is looking for talented folks to join our Customer Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many Partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a PartnerHero employee, you’ll have the support you need to develop and grow your career.

The reason you join won’t be the reason you stay. What You’ll Do: Effectively manage incoming emails and inbound calls. Build sustainable relationships of trust and generate help through open and interactive communicationProvide accurate, valid, and complete information about services, products, and partner policiesProvide appropriate solutions and alternatives within Service Level Agreement requirements, and follow up to ensure resolutionFollow communication procedures, guidelines, and policies.

Research answers or solutions as neededTake the extra mile to engage customers and act as a representative of the partner brand, truly becoming an expert in the partner's product and serviceWhat We Expect From You: Strong interpersonal skills, customer orientation, and ability to adapt/respond to many different types of customersC2 English written and verbal communication skills. Ability to write clear and concise correspondence using correct spelling, grammar, and formatting. Active listening skills (and reading comprehension)Ability to multitask, prioritize, and manage time effectively. Strong problem-solving and critical-thinking skills.

Attention to detail and diligence Highly empathetic, compassionate, and able to convey that over email and chatComfort with sensitive female-centric topicsBackground in healthcare is a plusZendesk experience is a plusWhat You’ll Get In Return:

Full-time with the potential for overtime if requestedWork type - Hybrid modelCompetitive compensation based on experienceAttractive benefits package including medical, dental, and vision options based on locationAccess to free posture-based fitness workouts from homePaid Sabbatical LeaveTraining opportunities provided by PartnerHero and outside entities1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional developmentCompany Culture Is At Our CoreOur core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

Care for others - Cooperate, empathize, and seek opportunities to put each other first. Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to changeManifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments. Take ownership - Doing the right thing should come naturally. Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleaguesPartnerHero is proud to be an equal-opportunity workplace.

We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].