Partnerships Specialist

Job Title: (Internal Title: Partner Relations Executive)Location: Dubai, UAEEmployment Type: Full-TimePosition Summary:We are looking for a proactive and relationship-driven Account Management Executive to manage and grow strategic partnerships that contribute to long-term business success.Note: The internal job title for this position is Partner Relations Executive.This role involves managing a portfolio of partners, ensuring smooth onboarding, ongoing engagement, and mutual growth. You will act as the primary liaison between partners and internal teams, handle contract renewals, and lead initiatives that strengthen collaboration and satisfaction.Key Responsibilities:Partner Development & OnboardingIdentify and explore new partnership opportunities aligned with strategic goalsManage onboarding processes including documentation and training sessionsOrganize periodic partner refreshers to update on services, tools, or changesAccount ManagementOversee a portfolio of key accounts and ensure consistent communicationBuild custom account strategies and monitor performance metricsCollaborate on co-branded campaigns or partner initiativesIdentify risks and growth opportunities, providing solutions as neededRelationship ManagementServe as the main point of contact for all partner interactionsBuild and maintain strong, long-term relationships with key stakeholdersCollect and analyze partner feedback to enhance service qualityCoordinate internally with sales, marketing, product, and operations teamsPartner Support & SatisfactionEnsure timely support and issue resolution for partnersEnhance overall partner experience through proactive service and follow-upsTrack satisfaction KPIs and suggest improvements based on insightsContract ManagementSupport negotiations and renewals of contractsEnsure terms comply with internal policies and legal standardsMarket AwarenessDevelop in-depth knowledge of products/services offeredStay updated on industry trends, market shifts, and partner expectationsConduct competitor and market research to inform partnership strategiesQualifications & Skills:Bachelor’s degree in Business, Marketing, Communications, or related field2–4 years of experience in account or partner management rolesStrong relationship-building, communication, and negotiation skillsDetail-oriented, highly organized, and comfortable managing multiple accountsProficiency in Microsoft Office and CRM tools (e.g., Salesforce, HubSpot)Experience in the hospitality, travel, loyalty, or service-based industries is a plus