Customer Service Specialist

Monday to Friday (7 45 pm to 5 15 pm)Basic Salary: Up to $3500Language Allowance: $550Incentive: $200 - $300Membership Advisor (Japanese Speaking) *You can work from home fully after probation*- This job will follow Japan hours, Office hours and fully Work from Home■Job Description: The Customer Service Executive will be responsible for servicing inbound member calls from our client's Hotel Group Member base. This position will complete reservations and encourage member retention through value-added delivery.

➤Handle in-bound calls within corporate service levels➤Assist customers in vacation planning and worldwide hotels reservations➤Answering customer enquiries and resolving customer care issues➤Optimize booking opportunities and promoting member retention and loyalty➤Answer emails with accuracy, clarity and simplicity in a customer friendly manner➤Works cross functionally with other departments to ensure business needs are addressed and member satisfaction achieved■Job Requirements：➤Candidate must possess at least a Diploma or higher.

➤1 year of working experience in the related field is preferred➤Customer service oriented➤Good Communication Skills➤Excellent telephone etiquette, good written and verbal communication skills➤Experience with travel related reservation system will be an advantage➤Ability to multi-task and work independently with minimal supervision➤Required language(s): This role is expected to communicate to English with internal stakeholders and Japanese with Japanese speaking guests/clients located in overseas/Japan counterpartsInterested applicants, please send your resume tiffany@pasona. com. sg to Tiffany Koh (R1104633) with email subject header "Job Application for (Japanese speaking) Membership Advisor - TK" .

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90C4069R1104633Koh Jia Wen