Patient Coordinator (Remote South Africa) - 48371815462

Position OverviewWe’re seeking a Patient Care Coordinator (PCC) to join our remote team. This role is vital in ensuring seamless communication between patients, physicians, and our internal teams. You’ll handle patient interactions, scheduling, and documentation — helping create a smooth, positive experience for every patient who contacts the practice.This position replaces a departing team member and offers the opportunity to contribute to a dynamic, evolving dental practice that values adaptability, initiative, and a warm, professional approach.Key ResponsibilitiesCoordinate all aspects of patient care, including scheduling, payments, and follow-ups. Manage insurance verification and claims submission. Communicate with physicians, specialists, and partner practices. Oversee document management — including uploading and organizing sleep studies, X-rays, and patient records. Respond to patient inquiries with empathy and accuracy (with access to ChatGPT-assisted training). Maintain professionalism, discretion, and confidentiality at all times. Schedule30-35 hours per week 8:00 AM - 4:00 PM (U.S. business hours, flexible by time zone) Flexible structure, but must meet a 30-hour weekly minimum. Ideal Candidate ProfileWe’re not looking for perfection — we’re looking for personality, drive, and adaptability.Our ideal hire is a “Swiss Army Knife”: someone who thinks critically, adjusts quickly to shifting priorities, and maintains a positive, can-do attitude in a fast-paced environment.Key TraitsProactive, resourceful, and comfortable “rolling with the punches.” Quick learner who thrives on problem-solving rather than rigid structure. Emotionally intelligent and empathetic communicator. Tech-savvy and open to using new tools and AI assistance (e.g., ChatGPT). Reliable and consistent, with a strong sense of accountability. BonusPrevious experience in healthcare administration, dental coordination, or insurance billing is a plus — but not required. We value trainability and initiative over prior experience.