Patient Experience Coord-PCR

Overview: Ensuring response to patients', family members', and visitors' requests, complaints, and concerns. Providing a specific channel for patients and families to obtain information, general assistance, complaint resolution, and referrals to appropriate resources. Facilitating problem resolution. Leading activities of patient representatives and providing the director with administrative support. Responsibilities: Ensuring response to patients', family members', and visitors' requests, complaints, and concerns. Providing a specific channel for patients and families to obtain information, general assistance, complaint resolution, and referrals to appropriate resources. Facilitating problem resolution. Leading activities of patient representatives and providing the director with administrative support. Qualifications: EducationH.S. Diploma or General Education Degree (GED) Required or Four (4) years of additional related work experience can be substituted for HS Diploma or GED requirement. Required Bachelor’s Degree with an emphasis in social and behavior science or public relations-related field Preferred Work Experience1 year hospital experience in a position requiring interaction with multiple departments. Required or4 years additional related work experience can be substituted for degree requirement (5 years total). Required Patient Representative experience Preferred Business Unit : Name: Piedmont Columbus Midtown