Patient Experience Liaison

Keta Medical CenterLocation: (On Site) Manhattan, Brooklyn Heights, New Rochelle, Oradell (NJ)Keta Medical Center is hiring a full-time Patient Experience Liaison to join our growing team. This on-site position plays a vital role in ensuring patients feel supported, informed, and cared for throughout their treatment journey. The role includes regular travel to our clinic locations and combines patient communication with administrative coordination.Responsibilities Include Serving as a primary point of contact for new and existing patients, answering questions and providing clear, empathetic information about treatment and scheduling Greeting patients at their first visit and offering in-person support across clinic sites Registering patients, verifying insurance, and managing key administrative processes Supporting psychotherapy scheduling and helping coordinate Keta’s Prism program for PTSD Tracking patient progress during the induction phase and following up on any missed or delayed sessions Assisting with care coordination, therapist assignments, and communication across programs Helping with office events, new location openings, and community outreach as neededWhat We’re Looking For Excellent communication and organizational skills A compassionate, proactive approach to patient care Willingness to travel between locations regularly Experience in healthcare, customer service, or mental health settings preferred Ability to manage details while building strong, supportive relationships with patientsSalary: $60000-$65000 per year, Bonus EligibleStatus: Full Time, Benefits EligibleThis is an opportunity to be part of an innovative, mission-driven team working to make a difference in mental health care. Keta Medical Center offers full-time benefits, a collaborative environment, and room to grow.E04JI802h2c2407ioh2