Patient Experience Officer

Company DescriptionBayan Dental is a full-service dental clinic, offering the best patient-focused care across all specialisms, employing the latest dental technologies and cutting-edge techniques, to ensure a comfortable patient experience at all times.Role DescriptionThis is a full-time on-site role located in Kuwait for a Patient Experience Officer. The Patient Experience Officer will be responsible for ensuring a high-quality patient experience by addressing patient needs, resolving complaints, and improving patient satisfaction. Daily tasks include monitoring patient feedback, implementing service improvement strategies, and collaborating with medical staff to enhance patient relations. The role also involves coordinating patient communication and providing consistent support throughout the patient journey.