Occupational Health Employer Relations Coordinator

The responsibilities of this job include, but are not limited to the following:

Working with the Employer Relations Manager and clients to obtain accurately completed account setup forms including service agreements and addendums for new and existing accounts;Setting up and maintaining client accounts and directional screens within the medical record system in a timely and accurate manner;Ensuring submitted referral panels are loaded and maintained to the client’s account;Conducting outreach via telephone and email to clients and Third-Party Administrators (TPA) to clarify and resolve responsible billing party discrepancies;Onboarding clients into the employer portal in a timely and accurate manner;Communicating with clients to resolve unfinished employer portal access requests and to assist clients with navigating the employer portal;Responding to client relationship matters; assisting Occupational Health Operations staff with client communications and providing information needed to reach resolutions;Proactively reaching out to clients to update accounts or add new services;Generating and qualifying account leads for Employer Relations Managers;Applying knowledge of all Occupational Health client services and forms, including service agreements, to address related questions;Verifying and updating client accounts per requested account changes, added services, billing or pricing changes, and any other relevant updates;Traveling and making visits to prospective and existing clients, including arranging and leading center tours, as needed;Following up with clients on accounts receivable matters as requested;Completing assigned reports in a timely and accurate manner;Working in the electronic medical record system to research client and visit information as needed;Utilizing approved external software to assist in researching, qualifying, and tracking prospective clients to resolution;Attending meetings and assisting with projects as requested;Ensuring courteous and professional communication with all parties;Adhering to all department policies and procedures;Operating and maintaining office equipment as trained;Completing other duties as assigned.

Minimum education and professional requirements include, but are not limited to, the following: Employee must be 18 years of age or older;High school graduate or equivalent;One to three years in occupational health or employer relations administration preferred;Knowledge of Workers’ Compensation, physical examinations, drug testing, and other occupational health employer services preferred;Excellent verbal, phone, and written communication skills required;Ability to prioritize and multitask;Self-starter with the ability to work independently and achieve productivity goals;Proficiency in Microsoft Office (e. g.

, Excel, Word, and Outlook);Must be able to sit, stand, and walk for long periods of time (possibly 4-7 hours at a time);Ability to lift up to 20 lbs. ;Ability to work flexible hours as needed;Ability to travel and have reliable transportation. Maryland Applicants OnlySalary Range: $50,000 to $85,000 annually, depending on experience.

Benefits And Other Compensation Health, Dental and Vision insurance for employees and dependents Disability, Life and Long Term care insurance Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match) Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank Overtime Pay, Holiday Pay, Double time compensation for all holidays worked Discounted medical treatment at any Patient First location for employees and immediate family Bonuses include: Recruitment bonus