Patient Logistics Support Analyst

Gracias por tu interés en unirte a Solventum. Solventum es una empresa nueva en el ámbito de salud, pero con una sólida experiencia en la resolución de desafíos que transforman vidas y fortalecen el trabajo de los profesionales de la salud. En Solventum, las personas son el centro de cada innovación que desarrollamos. Con empatía, conocimiento y criterio clínico, trabajamos en conjunto con los líderes más destacados del sector para enfrentar los retos más complejos de nuestros clientes. Mientras continuamos actualizando nuestra Página de Carreras y los materiales dirigidos a los postulantes, es posible que algunos documentos aún muestren la marca anterior. Ten en cuenta que todas las oportunidades laborales publicadas pertenecen a Solventum, y que la Política de Privacidad mencionada https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/a cualquier información personal que proporciones. Al igual que en 3M, en Solventum se brinda igualdad de oportunidades a todos los candidatos calificados, sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, discapacidad o estatus como veterano protegido. En Solventum, desarrollamos soluciones innovadoras para enfrentar los retos más complejos de nuestros clientes, liderando avances en salud mediante la combinación de ciencia médica, de materiales y de datos. Nuestro propósito es mejorar la vida de los pacientes y apoyar a los profesionales de la salud para que se desempeñen de la mejor manera posible.Job DescriptionPatient Logistics Support Analyst3M Health Care is now SolventumAt Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.The Impact You’ll Make in this Role.Obtain the return of rental unit from patients/customers within 60 days of discharge.Completes outbound dialer calls and handles inbound calls.Perform welcome callsIdentifies additional contact numbers when necessary.Coordinates with both internal and external customers for return.Interacts with patients, home health agencies, and doctors’ offices to obtain information needed and return of rental unit via incoming calls to the department hunt group, outgoing calls, text and written correspondence/email.Research by reviewing all order notes, documents on file, previous orders, and internet searches to determine course of action of each order on the assigned worklist. Enter detailed order notes documenting course of action taken in multiple systems. Maintains their assigned worklist in a timely and efficient manner.Perform additional duties at a higher skill level in order to complete attempts on the worklists; Management Review work bucket, voiding and moving workorders as needed, generate manual worklist and dialer campaigns, respond to team emails, etc.Review all work queues in the database to ensure orders are being worked timely and properly, provide feedback to CSRs on rework opportunities, etc.Reduce the volume of Missing In Action units (MIA) Participate in any and all reasonable work activities as assigned and deemed appropriate by management including but not limited to over time.Understand and comply with HIPPA regulations and PHI and all 3M policies.This position exists to schedule the return of rental units and as such requires constant computer and phone usage (over 99%), including repeated computer keyboarding. The information listed above is not a comprehensive list of all duties/responsibilities performedManagement has the exclusive right to alter this job description at any time without notice.Additional Job DescriptionTo set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:High School Diploma/GED from AND 3 years of Customer Service Experience Advance English C1Experience in Outbound and Inbound CallsANDIn addition to the above requirements, the following are also required:Capable of multitasking and toggling through 4-5 different systems (dual screens).Strong typing skills.Flexible & Adaptable – with schedule, workflow processes and priorities.Communicate in English effectively both verbally and in written format C1.Operate independently without close supervision. Ability to convey a positive customer service and team-oriented attitude. Ability to maintain confidentiality and exercise discretion in all business dealings. Experience with Microsoft Office applications including Word, Excel & Outlook. ScheduleTuesday to Saturday 7:00 am-4:00pm (8:00 am-5:00pm)Work location: HybridMust be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).Supporting Your Well-being Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.Solventum es un empleador que ofrece las mismas oportunidades. Solventum no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.Solventum Global Terms of Use and Privacy StatementCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with theterms.