Patient Services Representative

ApplyDescriptionUniversity Foot & Ankle Institute is dedicated to helping people of all ages and lifestyles get back to enjoying the activities they love.University Foot & Ankle Institute is looking for a Patient Services Representative to answer a high volume of calls, provide excellent customer service, and provide support to the practices.Duties And ResponsibilitiesAnswers a high volume of calls and schedules appointments for all patients with a high degree of accuracyCommunicates clearly on the phone and accurately documents and assigns messagesConfirms and updates contact information for all patients at every contactMakes follow-up calls for any messages leftDocuments appointment visit status, including rescheduled, cancelled, confirmed, left voice message, or any other status appropriatelyDelivers all communications with excellent customer serviceBe courteous and professional for all patient interactionsRoutes calls to appropriate staff for swift resolutionRequirementsStrong computer skills, including basic keyboarding skillsAbility to navigate through patient records systemsAbility to analyze situations, prioritize, develop solutions, and make recommendationsAbility to work with minimal supervisionExcellent customer service and communication skills over the telephoneAbility to communicate sensitively and effectively with patientsExcellent organizational and problem-solving skillsKnowledge of medical practice terminologyPatient-focused with the ability to work independentlyCapability to adapt quickly and thrive in a fast-paced environmentAbility to reliably commuteEducation And ExperienceMinimum High School Diploma or EquivalentExperience in fast paced scheduling or call center1+ years of customer service experienceMinimum of 2 years in a healthcare position preferred - but willing to train the right individual!Good verbal and written communication skillsBenefits of Working with University Foot & Ankle Institute Medical, Dental, and Vision PlansHSA with Employer ContributionFSAGenerous PTO Program401k with a 4% MatchEmployee Assistance ProgramLife and AD&D InsuranceEmployer paid Short-Term DisabilityLong-Term DisabilityPet InsurancePHYSICAL DEMANDS/ ENVIRONMENTAL FACTORSThis job description is not designed to cover or contain a comprehensive listing of duties or responsibilities that are required of the employee. Balance Health is proud to be an affirmative action employer and we are committed to an equal opportunity workplace, regardless of race, color, religion, sex, sexual orientation, ender identity, ancestry, citizenship, national origin, marital status, veteran status or disability. If you have a disability or special need that requires accommodation, please let us know.While performing the duties of this job, the employee is regularly required to stand or sit; use hands; and talk or hearSpecific vision abilities required by this job include close vision, distance vision and depth perceptionMust be able to lift/carry up to 25lbsAmerican With Disabilities Act (ada) SpecificationsQualified individuals with disabilities may make a request for reasonable accommodation to the Director of Human Resources. Upon receipt of an accommodation request, the Director of Human Resources will meet with the requesting individual to discuss and identify the precise limitations resulting from the disability and the potential accommodation that might help overcome those limitations. The Director of Human Resources in conjunction with a medical review (and, if necessary, other appropriate management representatives) will determine the feasibility of the requested accommodation and the impact on the business operation. The Director of Human Resources will inform the qualified individual of the decision of the accommodation request or how to make the accommodation.To find out more, visit https://www.balancehealth.comSalary Description$22 - $28/ an hour