Lead/Head of Account Management (FinTech, Direct Acquiring)

PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta, operates in 140 countries and over 25 industries. Offering multicurrency IBANs, merchant solutions, and mass payment options, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for local and international payments.

PayDo, a dynamic FinTech with a newly acquired MFSA license, is seeking a highly motivated and experienced Lead/Head of Key Account Management to spearhead the growth and success of our most valued client relationships, with a primary focus on our rapidly expanding direct acquiring business line. Your primary focus will be on: Developing, implementing, and maintaining specific policies, procedures, and guidelines tailored to the direct acquiring business to ensure operational efficiency and complianceLeading and scaling our Key Account Management team, specifically dedicated to our direct acquiring business line.

Based on your experience, you might also oversee banking and checkout linesUnderstanding the evolving needs of our acquiring clients and translating those insights into product and service improvementsYour regular tasks Provide strategic leadership and daily oversight to the Key Account Management (KAM) team, driving operational excellence, client satisfaction, and revenue growthMaintain, update, and enforce SOPs, guidelines, and manuals for the KAM department; conduct regular reviews to ensure alignment with evolving regulatory and business requirementsContinuously assess and enhance KPIs and SLAs to ensure they reflect the company's current strategic objectives and client expectationsOversee and conduct regular Quality Assurance (QA) assessments to ensure high standards in service delivery, account performance, and client engagementIdentify operational inefficiencies and proactively implement cross-functional solutions that streamline workflows, improve service levels, and enhance the end-to-end client experienceManage team performance through targeted coaching, structured feedback, and development planning; address underperformance through corrective actions and timely offboarding where necessaryPromote a culture of continuous professional development by deepening the team's expertise in product functionality, payment systems, compliance requirements, and industry trendsFoster a high-performance, accountable culture within the team by reinforcing professionalism, work ethic, and motivation at all levelsCultivate and maintain strong relationships with PayDo's key clients, acting as a strategic partner by regularly gathering client feedback and translating insights into actionable improvements across products and servicesIdentify opportunities to increase profitability by initiating, championing, and overseeing the delivery of key client-driven features and solutions that drive long-term valueSkills & expectationsProven track record of at least 2 years in a managerial role, with direct supervision of a team of 3 or more individualsMinimum of 4 years of experience in the Fintech industry, either as a consultant in Fintech consulting company, in-house payments manager in high-risk verticals (iGaming, Crypto, Forex, etc), account manager/sales agent, or customer support representative within a financial institution (EMI, Bank, or PSP) or similarPrior experience with the onboarding of clients, specifically within a direct acquiring setupStrong understanding of payment infrastructures, including payment schemes, card schemes and alternative payment methodsStrong understanding of the specifics of KYB onboarding process, preferably with an EU/CA-based EMI or PSPIn-depth knowledge of the fintech landscape, including key competitors and current market trendsSolid understanding of the company's target industries, with hands-on experience working across high-risk and low-to-medium risk sectorsDemonstrated leadership and team management capabilities, with a history of building and leading high-performing teamsOutstanding communication, negotiation, and interpersonal skills, with a client-centric approachAbility to manage multiple priorities and stakeholders in a dynamic, fast-paced environmentFluent level of English skills, Fluent Ukrainian or Russian language Experience working with cryptocurrencies would be a plusExperience of working with PIS/AIS payment flows would be a plusWhat's In It For YouAt PayDo, specialists are at the heart of our innovation and success.

Joining our team means accessing unparalleled opportunities to grow, contribute, and thrive in a dynamic FinTech environment. Empowerment Through Professional Development: Yearly allocation for advancing your professional expertiseUnlock Your Potential: Transparent career growth with opportunities to achieve Lead roles within 1 year, Head roles in 2 years, and even C-level within 4 years, based on exceptional performancePerformance reviews are anchored in KPIs, ensuring recognition is merit-basedMake a Lasting Impact: Work on unique projects where your contributions can reshape company-wide processesBring your ideas to the table and earn exceptional bonuses through our PayDo Ideas HubFlexible and People-Centric Culture:

Days of paid vacation annually, with the flexibility to transfer unused days or receive compensationDays of paid sick leave annually, accommodating emergencies and medical needsAdditional holidays aligned with your local calendarCompensation & Incentives: Multiple payment options, including Private Entrepreneurship accounts or popular e-walletsOur Values: At PayDo, we live by principles that drive us to excellence: Ownership & Initiative: Specialists who take charge and make a differenceCollaboration & Communication: Together, we achieve more by sharing ideas and insightsBecome part of a global team redefining FinTech. Your expertise, passion, and ideas will shape the future of payments with PayDo!