Payment Analyst

Trident Consulting is seeking a "Technical Specialist / Scientist 3 " for one of our clients. A global leader in business and technology services.Job Title: Technical Specialist / Scientist 3 (Payment/ enrollment / business analysis )Location: Irwindale, CA 91702: (Hybrid – In-office Wednesday & Thursday)Job Type: Contract W2Hourly Rate: $16/hr. - 48/hr. on w2Duration: 12+ monthsOnly USC & GC Position OverviewThe Technical Specialist/Scientist 3 will play a key role in managing customer enrollment and payment operations for Flexible Pricing Rate Pilot. This position involves validating and processing customer enrollments, coordinating with internal teams and third-party suppliers, and overseeing reporting, tracking, and manual payment processes.Key ResponsibilitiesReceive and validate enrollment forms from account managers.Submit eligible customers to third-party suppliers for enrollment and confirm status updates.Oversee manual enrollment processes for Automation Service Providers.Maintain detailed enrollment metrics (e.g., total customers, MW enrolled, benefiters vs. non-benefiters).Track billing and payment status across enrolled accounts.Manage manual customer payments and facilitate payments to contractors and third parties.Generate and maintain reports to support program tracking and decision-making.Collaborate cross-functionally with internal departments and external stakeholders.Continuously evaluate and improve business processes for efficiency and accuracy.Required QualificationsEducation: Bachelor's Degree in Business, Economics, Marketing, or a related field.Experience: Minimum of four (4) years in business analysis or a related role.Technical Skills:Proficiency in Microsoft Excel, Access, or similar analytical tools.Ability to perform payment processing and reconciliation.Strong attention to detail for validating enrollment and billing data.Experience with manual data entry and process tracking.Soft Skills:Excellent communication (written & verbal).Strong organizational and time management abilities to handle high-volume tasks.Collaborative mindset and ability to coordinate across multiple teams.Desired QualificationsExperience with customer programs and billing in a utility or regulated environment.Familiarity with SAP.Experience using advanced tools such as SAS, Power BI, or equivalent analytics platforms.Proficiency with pivot tables, charts, graphs, and handling large datasets (hundreds of thousands of accounts).Experience managing or tracking budgets.Ability to identify data trends and provide insight-driven recommendations.Comfortable in a fast-paced, deadline-driven environment.Demonstrated leadership, ethics, interpersonal, and negotiation skills.About Trident:Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we've specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success.Some of our recent awards include:Trailblazer Women Award 2025 by Consulate General of India in San FranciscoRanked as the #1 Women Owned Business Enterprise in the large category by ITServe.Received the TechServe Excellence award.Consistently ranked in the Inc. 5000 list of fastest-growing private companies in AmericaRecognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022.