Payment Operations & Finance Lead

About PacksifyPacksify helps elite mobile gamers ("whales") play smarter, spend safer, and get more from their gaming spend. We're building the trusted payment platform for high-spend gamers and scaling fast.What We're Actually Looking ForThis is NOT a traditional finance role. We're not hiring an accountant, tax specialist, or corporate finance person.We need a payment operations operator who has:• Lived in Stripe/Revolut dashboards daily (not just "used once")• Fought chargebacks and won (<0.5% rate proven)• Scaled payments at a fast-moving startup (not banks or Big 4)• Used AI/automation daily to eliminate manual work• Thrived in chaos and built systems from scratchIf your background is traditional banking, tax accounting, or corporate finance → this isn't your role.Non-Negotiable RequirementsYou MUST have ALL of these:✅ Startup Payment Operations (3–8 years)• Managed payment processing at a startup or fast-growing company• Scaled GMV significantly (e.g., $5M → $50M+)• Daily operational user of Stripe, Revolut, or crypto processors• NOT just "familiar with" → actual hands-on experience✅ Chargeback & Dispute Mastery• Proven track record: <0.5% chargeback rate achieved• Win rate >40% on dispute representments• Built fraud prevention or worked with risk tools✅ Digital Product Compliance• Implemented KYC/AML for digital products (not corporate compliance)• Managed GDPR/PCI for payment data• Built compliance processes from scratch✅ AI/Automation Power User• Daily user of ChatGPT, Claude, or similar for work tasks• Built automations with Make, Zapier, or code• Eliminated manual processes systematically✅ Startup DNA• 3+ years at startups (not just consulted for them)• Player-coach mentality: build first, lead later• Thrive in ambiguity and fast changesWhat You'll Actually Do• Own payment operations: Stripe, Revolut, crypto processors end-to-end• Crush chargebacks: Keep rate <0.5% GMV, win rate >45%• Reconcile everything: Every transaction tracked daily, zero variances• Build compliance: KYC for high-value players, GDPR/PCI management• Automate finance: Use AI to eliminate manual work• Create dashboards: Real-time financial visibility for leadership• Close books fast: Month-end in ≤5 days• Build the foundation: Document, systematize, prepare to hire your teamSuccess Metrics (Your KPIs)After 90 days:• All transactions reconciled daily (<0.1% error rate)• Chargeback rate <0.5% GMV, dispute win rate >45%• Cash forecast accurate to 5% variance• Month-end close in ≤5 days• 3+ manual processes automated with AIAfter 6 months:• Payment reliability >99%• Real-time dashboards used by leadership daily• Ready to scale: Systems and SOPs prepared for 10x growth• Hiring plan for your first team memberThis Role is NOT For You If...❌ You have only Big 4/banking experience with no startup background❌ You've never used Stripe/Revolut/crypto operationally❌ You have zero chargeback management experience❌ You're a tax specialist or pure accountant❌ You need structure, long planning cycles, or corporate resources❌ You're "interested in learning about startups"✅ This Role IS For You If...You've scaled payment operations at a startupYou live in Stripe dashboards and know processors inside-outYou've fought chargebacks, built fraud systems, won disputesYou use AI/automation daily to work smarterYou thrive in chaos and want to build the foundationYou want to own payment operations, then hire and lead the team as we growCompensation & Logistics• Location: Remote, European time zones (CET/EET ±3 hours)• Salary: $25,000–$45,000 + performance bonus• Type: Full-time, high autonomy, high impact• Bonus: Based on chargeback rate, forecast accuracy, reconciliation quality• Growth: Build the foundation → Hire your team → Lead payment operations🏢 Our CultureWe operate on four principles:🌟 Extraordinary Team - Be the teammate others fight to keep💪 Empowered Ownership - Act like an owner, make the call🎯 The Focused Path - Do less, better🔥 Relentless Drive - Learn fast, never settleRead our Culture Memo: https://www.canva.com/design/DAGcFnopc6Y/4vJ0Nt3DQCtq6X8OMtSCTw/viewHow to ApplyInclude:1. Resume showing payment operations background2. Proof of work (choose one):  • Screenshot of your Stripe/Revolut dashboard (redact sensitive info)  • Your chargeback rate achievement  • Example automation workflow you built3. Brief note (≤100 words): Why you + this role + your chargeback metricsOur Process:• Review within 5 days (no ghosting)• Skills check + work sample (60-90 min)• 2 final calls (work review + culture fit)• Decision within 2-3 weeksApply Now: https://forms.clickup.com/24472708/f/qav44-34075/I7A54D6CHNK9Q0NH8TBefore Applying, Ask Yourself:1. Have I managed payment operations at a startup?2. Am I a daily Stripe/Revolut user?3. Have I fought chargebacks and won?4. Do I thrive in fast, chaotic environments?5. Am I excited to BUILD this, not just manage it?If YES to all 5 → Apply nowIf NO to any → This isn't the right fit---Play More, Spend Less, Win Together.#hiring #fintech #payments #remote #startup #stripe