Payroll Support Specialist

Native Teams is a global platform for work payments and employment. Beyond managing payroll, compliance, and taxes, we integrate financial tools to maximise the value of every work payment, worldwide.We are expanding our global team, and we’re looking for our first Payroll Support Specialists to join the newly created Payroll Support team. This team will be the first line of support for payroll-related inquiries from our customers and Customer Success Managers.Would you like to take on a new challenge in the field of Finance in a successful, fast-growing global start-up?Location: RemoteSalary Range: FlexibleAs a Payroll Support Specialist, you will be responsible for handling tier 1 payroll support requests and ensuring timely, accurate, and professional responses to our customers. You will serve as the first point of contact for payroll-related inquiries, resolving straightforward cases independently and escalating more complex issues to internal Payroll Specialists or external in-country accountants. This role requires payroll knowledge, strong communication skills, and the ability to work directly with clients in a professional and supportive manner.Key Responsibilities:Act as the first point of contact for payroll-related inquiries from customers and Customer Success Managers.Handle and resolve tier 1 payroll support tickets efficiently and accurately.Identify and escalate complex payroll issues to internal Payroll Specialists or external in-country accountants.Provide clear, timely, and professional communication to customers, ensuring a positive client experience.Collaborate closely with Customer Success and Payroll teams to ensure smooth ticket handling and resolution.Keep detailed records of inquiries, resolutions, and escalations to support continuous improvement.Stay up-to-date with payroll basics, company processes, and EOR-specific requirements to continuously improve support quality.Requirements:Bachelor’s degree in Business, Finance, HR, or a related field preferred.2+ years of experience in payroll support, HR operations, or customer-facing roles (experience in the EOR industry is a plus).Basic to mid-level knowledge of payroll processes and regulations.Strong client-facing communication skills with the ability to explain payroll topics in a clear and professional way.Highly organized and detail-oriented, with a proactive problem-solving mindset.Ability to handle sensitive information with confidentiality and professionalism.Fluency in English (both written and spoken). Additional languages are a plus.Thrive in working in a fast-paced collaborative environment.Value autonomy and transparency.Has a ‘default to action’ mentality and eagerness to learn.Benefits:Dynamic and interesting work in an early-stage, funded startupAbility to influence the next stages of our growthFlexible work environmentCompetitive salaryExperience working in the ever-changing world of fintechOpportunities for professional and personal growthAdditional employee benefitsJoin our team at Native Teams, a fast-growing global start-up. We're looking for driven, passionate individuals to join us as we continue to expand our reach and impact. At Native Teams, we pride ourselves on our dynamic and supportive work environment, where we encourage personal and professional growth. We believe in hiring talented individuals from diverse backgrounds, not only because we should do it but because fresh perspectives improve our team and our decisions. Our multicultural team is made up of young, energetic, and positive people who are passionate about what they do.As part of our team, you’ll reflect the people we serve and will have the opportunity to work withthousands and impact millions of lives around the world.If you're looking for a challenging and rewarding career and the chance to be part of a team that's making a real difference in the world, then we want to hear from you.Apply now to join the Native Teams family and take the first step toward a brighter future!