Company DescriptionManitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its 60 years experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries.
Job DescriptionResolve the daily technical issues reported by end users in the companyMake effective use of ticketing system to record, track, and follow-up on open incidents and ensure resolution is set within the SLA’sTroubleshoot problems with laptops, desktops, and other equipment and perform hardware replacements or upgrades as neededProvide technical support for Microsoft Windows operating systems and applications, Email, and custom Manitoulin applications and portalsProvide training on new and existing applications as requiredWorking with the Infrastructure group when required Create how-to documentation to assist people with various computer tasksAssist with or lead team initiativesPhysically install and deploy new equipment as requiredBe available for flexible hours when requiredScheduled to work on-callMaintain asset and system recordsThis is an in office positionOther duties as assignedQualificationsCompletion of a college diploma and minimum of 2 - 3 years related experienceExperience with the setup and maintenance of network PCs, laptops and printersAbility to fully troubleshoot and support Microsoft Windows and Mac usersAdditional InformationWhat do we offer you?Competitive wagesComprehensive Benefits ProgramProfit-Sharing OpportunitiesRewarding CareersOpportunities for Growth and Advancement
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