Social Media Specialist

The RolePE Global are recruiting for a Social Media Specialist for our US Multinational accommodation service client based in Dublin CC. This is an initial 6-month contract.

** Fully remote role**Job ResponsibilitiesMonitor emergent issues across social media channels Ability to work cross functionally on communications initiatives involving Community Support and Trust operations, Policy, Regulatory, Corporate and Crisis Management Draft copy and publish content across different channels Assist with developing playbooks and guidance on best practice Assist with measuring campaign/project effectiveness Support the team with the management of sensitive, high risk reactive & proactive communications on Airbnb's social media channels Support local EMEA teams with reputational flagging and management Appropriately support on urgent posts, 'handoffs' and various escalations Monitor queues and provide guidance to the team as needed Highlight issues regarding volume to Lead(s) Highlight gaps in workflows Gather and analyze data for reporting, deep dives, performance insights and quality Assist Lead when out of office, as needed Support upskilling and onboarding of new teammates Support with writing response strategies Support driving initiatives and projects with regional/global impactsEducation and ExperienceBachelor's Degree, or equivalent work experienceExperience working on projects in a fast-paced environment Multi-channel issues and crisis management experience Experience working on cross functional projects with multiple stakeholders Strong organizational skills and attention to detail Strong verbal communications and interpersonal skills Experience with Sprinklr or other social media monitoring tools, is a plus Experience with internal tools like Nova to aid investigation, is a plus Language proficiency in English, other languages are a plus Ability to work weekend days and public holidays required, as well as evening shifts when needed.

Please note that this role requires you to work Sunday to Thursday OR Tuesday to Saturday for 9 hours per day (including a 1 hour break) anywhere between 7am to 8pm (in your local timezone). Interested candidates should submit an updated CV. Please click the link below to apply, or alternatively send an up-to-date CV to aisling. oleary@peglobal. net